ManageEngine named a 2023 Gartner Peer Insights™ Customers’ Choice for Application Performance Monitoring and Observability

At ManageEngine, customers are at the heart of everything we do. That’s why we are excited to be recognized as a 2023 Gartner Peer Insights™ Customers’ Choice for Application Performance Monitoring and Observability. This year marks the fifth time we have been recognized with this distinction.

Why it matters

Businesses around the globe often rely on analyst and peer recommendations while choosing software. The Gartner Peer Insights Voice of the Customer document is a collection of software insights made for business professionals based on the feedback provided by end users and other analytical techniques.

The Customers’ Choice distinction is based on verified end user reviews and ratings, taking into account both the number of reviews and the overall user ratings. To ensure a fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate. Eligible vendors are categorized into four quadrants based on User Interest and Adoption (X-axis) and Overall Experience (Y-axis). Vendors placed in the upper-right quadrant are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption, like ManageEngine Applications Manager has.

Numbers we are proud of

Applications Manager has gathered an impressive total of 399 reviews in the Gartner Peer Insights Application Performance Monitoring and Observability category. Over the past 12 months, we received 103 reviews, which we believe showcases our ongoing commitment to delivering exceptional quality and earning the trust of our users.

Within these reviews, 66% gave Applications Manager a 5-star rating, expressing satisfaction with the product’s performance, features, and usability. Customers have rated us highly across the board, with a remarkable 4.7 out of 5 in product capabilities, sales, and support experience, as well as a 4.6 out of 5 in deployment experience. Moreover, an overwhelming 92% of our customers are happy to recommend our solution to anyone in need of an application performance monitoring solution.

What makes Applications Manager stand out?

Here are some excerpts from our customers:

“Application Manager is very useful tool for every organization for better visibility.” – Security and network admin in manufacturing (as of July 2023)

“One-stop solution for your department’s application and infrastructure monitoring.” – Team leader in manufacturing (as of Aug 2023)

“Intuitive and easy implementation.” – Monitoring manager in banking (as of Sept 2023)

Read more reviews here.

We’d like to thank our customers for sharing their honest reviews with Gartner Peer Insights and helping us get this distinction. These reviews mold our products and our customer journey, and we look forward to building on the experience that helped us earn this distinction.

Applications Manager provides comprehensive application performance monitoring, infrastructure monitoring, and digital experience monitoring from a single console. If you’re interested in learning more about how Applications Manager can help your organization, schedule a personalized demo today!

Source: Ratings based on 103 reviews as of October 2023.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to its content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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