Are you on a conservative budget or looking to cut costs in IT? Luckily, you don’t have to look far for opportunities to save...
Expedite incident resolution with Analytics Plus app for ServiceNow
As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding...
Leverage advanced analytics to secure your endpoint devices
Since March 2020, millions of employees have been plunged into a global work-from-home experiment. This poses serious security concerns for organizations because: 1. The responsibility to...
Three reports to ensure your project plans are failproof
Efficient project planning is an important skill for project managers. It helps you get things done on time, make iterations, and develop contingency plans for emergencies....
Infrastructure dashboards: Declutter your monitoring data and ensure you’re not overspending
The task of monitoring and managing an entire network, including all the servers and applications that run on it, is by no means easy. With...
The right way to track technician performance
Amid concerns of resource scarcity and increasingly complex resolution processes, service desks are constantly under pressure to deliver more with less. This, in effect, forces service desk...
Project Burndown report: A visual guide to tracking project progress from start to finish
According to a report published by the Project Management Institute (PMI), 49 percent of all IT projects are delivered late. The report identifies the two...
Advanced analytics for ServiceDesk Plus’ ticket history, projects, and knowledge base modules
We’re happy to announce the release of advanced analytics for three more ServiceDesk Plus modules: Request transition history—Visualize the complete request timeline, from ticket creation to ticket...