Unify and conquer: Introducing the seamless integration of HaloPSA with Endpoint Central MSP
In the competitive landscape of MSPs, efficiency is the ultimate currency. Juggling multiple platforms for endpoint management, ticketing, and billing creates operational friction, leading to delayed resolutions and increased costs.
We are excited to announce a major step toward eliminating this complexity: the integration of HaloPSA with Endpoint Central MSP. This powerful connection merges your professional services automation (PSA) and unified endpoint management (UEM) into a single, cohesive workflow, transforming how your team delivers client service.
Bridging the gap between IT operations and business management
The core of this integration is the synchronization of critical data, establishing a single source of truth for every client endpoint. No more manual updates or cross-referencing between consoles; the information your help desk needs is automatically current and context-aware.
Here’s a look at the immediate impact this integration delivers for your team:
1. Seamless asset synchronization
The integration automatically synchronizes managed assets, client details, and site hierarchy between Endpoint Central MSP and HaloPSA. This ensures that the hardware and software inventory displayed in your PSA stays accurate and up-to-date, providing real-time device visibility for both technical and administrative teams.
2. Unified ticket context and faster resolution
When an alert is triggered in Endpoint Central MSP (whether a security vulnerability, patch status, or device health issue), it is linked directly to the corresponding HaloPSA service ticket. This enriched context eliminates guesswork, allowing technicians to diagnose and resolve issues with the complete device information at their fingertips, leading to significantly faster incident response times.
3. Enhanced operational efficiency
For MSPs focused on scalability, manual processes are a bottleneck. By automating the transfer of key data from asset status to customer mapping, the integration drastically reduces the need for manual data entry and platform switching. This frees up technician time for billable work and strategic projects, directly boosting your overall profitability.
4. Centralized client management
The ability to map customer and site hierarchies across both platforms ensures your service delivery aligns perfectly with contractual SLAs and billing structures. You gain a centralized view of client health and service history directly within the PSA, creating a more professional and streamlined customer experience.
Build a more profitable MSP
The HaloPSA and Endpoint Central MSP integration is not just about connecting two applications; it’s about building a fundamentally more efficient and scalable service delivery engine. By unifying your RMM/UEM capabilities with PSA, you empower your team to work smarter, improve service quality, and grow your business.
Ready to eliminate tool sprawl and deliver superior managed services? The integration is available now: