Analytics Plus | December 10, 20206 ways to use analytics to deliver an exceptional end-user experience: Part 3 Welcome back to the last part of our three-part blog series on how to leverage analytics...
Analytics Plus | November 23, 20206 ways to use analytics to deliver an exceptional end-user experience: Part 2 Welcome to the second part of our three-part blog series on leveraging analytics to...
Analytics Plus | November 12, 20206 ways to use analytics to deliver an exceptional end-user experience: Part 1 The rules of customer engagement have changed drastically in the last decade, not only...
General | February 1, 2019Five worthy reads: Augmented analytics paves the way Five worthy reads is a regular column on five noteworthy items we’ve discovered while...
ServiceDesk Plus | August 18, 2017[Free webinar] ITSM metrics vs ITSM analytics: What it takes to connect the dots in your IT support Lost business hours, change success rate, first call resolution rate, and SLA compliance...
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