Blog archives

Tips for writing customer support emails that work

Seth Godin’s post bits are free created quite a lot of activity inside our team. Following that post I analyzed close to 700 support emails...

OpManager 2 min read Read

Validating Me

We have been doing validation on our product for the last few days and the whole team has been pitching in – including me, a...

wifimanager 1 min read Read

5/5 – Thank you

We just got an email from Download45.com that says our software has been rated “Outstanding 5/5” award by their editors. We have got five stars...

wifimanager 1 min read Read

Customer Helps Out

Alexei Roudnev from Exigengroup, helped us resolve an issue in monitoring via SNMP mode for SLES9. All SNMP agents were upgraded to the new one...

Applications Manager 1 min read Read

OpManager MSP Edition – Top questions so far

Thought i will compile the list of top questions that our early customers have been asking so far. Quote: 1. Can i monitor devices from...

OpManager 1 min read Read

While fishing for Phishing…

Author: Nithya Chandar While trying to learn to swim in the Techy waters and also fishout any new terminologies here, I did have a good...

wifimanager 1 min read Read

Whats needed to run a successful MSP business?

Affordable software? Right pricing model? Efficient team? Some help from God? Couple of BIG customers? Adopting the right technology? Avoiding age old contracts? Carefully written...

OpManager 1 min read Read

Active Directory Delegation

Recently, I was involved in the Desktop Central delegated administration tests in the windows 2003 based domain. I tried this using native Microsoft delegation wizard...

Endpoint Central 3 min read Read

Down Under: Wireless Australia 2006

We are taking part in the Wireless Australia 2006 event at the Sydney Convention Centre on 28th February & 1st March. Conferences/exhibitions that are exclusively...

wifimanager 1 min read Read