Here is an evolving article that will help you create your own reports using Crystal Reports based on ServiceDesk Plus database.
ServiceDesk Plus & Crystal Reports
I am calling this an evolving article, because it needs your contribution and feedback to improve the sample reports and make it more comprehensive.
The article is posted in Zoho- an online word processor. I have given Read and Write permission to everyone who had given their email id in the SDP forums. If you need Write permission to the article, please get back to me (alexdpaul@adventnet.com) with your email id.
Get your Reports Cards out for Review
