How OpManager powered IT reliability for DWHIN
In healthcare, every moment counts—and for Detroit Wayne Integrated Health Network (DWIHN), every heartbeat depends on a network that doesnt skip one. Serving over 75,000 patients across Detroit and Wayne County, DWIHN’s IT network powers essential behavioral health services, from autism care to crisis intervention.
When its systems started showing signs of strain, DWIHN turned to ManageEngine OpManager to bring reliability, clarity, and calm back to its IT operations.
Diagnosing the pain points of the institution's network
The institution's IT team was battling challenges like limited visibility, noisy alerts, and disconnected tools. Each department had its own systems for ticketing, AD management, and monitoring, which in turn created silos, slow responses, and mounting frustration. For a mission built on reliability, these drawbacks were unacceptable.
That’s when DWIHN turned to ManageEngine OpManager for a unified, proactive solution.
OpManager brings clarity to care
With OpManager, DWIHN gained an all-in-one solution to monitor networks, servers, and applications in real time.
Key results included:
Centralized visibility across the IT infrastructure.
Faster response times through integration with ServiceDesk Plus.
Actionable alerts that cut through noise.
Simplified workflows that saved hours every week.
By pinpointing root causes and eliminating alert fatigue, OpManager helped DWIHN’s compact IT team work smarter, thereby ensuring uptime for critical systems like EHRs and scheduling tools.
From IT burden to IT backbone
Today, DWIHN’s IT environment runs smoother than ever. With proactive monitoring and seamless integrations, downtime is eliminated, reliability is consistent, and patient services remain uninterrupted.
“Instead of having multiple tool sets, I wanted one pane of glass to manage everything properly. With OpManager, that’s exactly what we have.”
— Steven Soriano, technology manager, DWIHN
Learn more in the full case study.
About OpManager
ManageEngine OpManager is an all-in-one network management solution designed to help enterprises, service providers, and SMEs efficiently manage their IT infrastructure. With automated workflows, intelligent alerting, and customizable dashboards, OpManager provides 24/7 visibility into network performance. Extend its capabilities with built-in add-ons for configuration, IP address, and application monitoring—all from a single, intuitive console.
For more information, visit manageengine.com/opmanager.