ServiceDesk Plus Success Stories : Giant Leap Towards a Better IT Help Desk

Testmonials_1Last year, we made the Standard Edition of ServiceDesk Plus free - without any restrictions on the number of users, technicians, or tickets. The objective was to help organisations take ​their first step towards a better IT help desk. In just a year, we have issued more 20,000 free licenses worth $25,000,000 across 120 countries, helping organisations: 

  • Attain incident management maturity

  • Improve end-user satisfaction levels

  • Reduce delayed and incorrect ticket assignments

  • Optimise help desk performance by identifying and tracking key metrics

  • Improve overall help desk productivity

But don't just take our word for it.​ 94% of ServiceDesk Plus Standard Edition customers recommend ServiceDesk Plus to their friends, peers, and colleagues​.

Screen Shot 2015-05-11 at 11.42.44 amWe have compiled a set of success stories from our customers​ on how ServiceDesk Plus has changed the way their IT works forever. Download and read what they have to say.