For managed service providers (MSPs), business revolves around their clients. Tasks like endpoint management, network monitoring, IT security enhancement, and SLA management are routine in the life of an MSP technician. Most standard tasks are handled through two major tools, namely remote monitoring management (RMM) and professional service automation (PSA) tools.
MSPs bank on RMM and PSA tools to manage and maintain their customers’ requirements and provide holistic IT support. PSA tools enable MSPs to automate invoicing processes, streamline business, resolve recurring revenue issues, and oversee resource allocation for their multi-client IT infrastructure. Similarly, RMM tools can simplify IT operations in network and device management, identify and eliminate faults and threats in real-time, and improve service quality while reducing operating costs.
Among the wide range of offerings exclusively designed for MSPs, our key flagship solutions are RMM Central, a complete RMM tool, and ServiceDesk Plus MSP, a comprehensive ITSM and PSA solution. These solutions provide a holistic approach to managing the MSP ecosystem
Need for RMM-PSA integration
Our RMM and PSA tools have their own individual benefits when it comes to helping service providers in managing their client networks. They also have a common goal: to help improve services for customers and increase the ROI for MSPs.
When there is communication between these two solutions, it makes client management simple and easy. With the integration of RMM Central and ServiceDesk Plus MSP, MSPs can document complete IT infrastructure of their clients in real time. With this, they can implement a solution to any potential problem and prevent their clients from being impacted by any issues.
Features of the RMM Central and ServiceDesk Plus MSP integration
By integrating these two homegrown solutions, you can:
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Get comprehensive information about IT assets like hardware and software assets installed in the computers within the networks of your clients.
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Log service and configuration requests made by users as tickets automatically.
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Install software packages from the ServiceDesk Plus MSP console.
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Add the reason a remote connection was made as a work log entry to a request.
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Simplify fault resolution processes.
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Minimize the downtime of network operations.
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Improve network management efficiency overall for multiple customers over different probe locations.
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Provide a uniform fault management process.
Learn more about this RMM and PSA integration.
Download RMM Central to get the complete benefits of this integration. You can also write to rmmcentral-support@manageengine.com for any additional help or questions about this integration.
