What is remote monitoring and management (RMM)?

Remote monitoring and management (RMM) is the process of tracking, monitoring, and managing endpoints for multiple clients. It is mostly used by managed service providers (MSPs) to provide IT services to organizations who outsource their IT requirements. Two of the …

Desktop Central MSP 2 min read Read

Automated billing: A must-have feature for MSPs

Although a manual billing process might initially be sufficient for your organization, it can become exasperating as your customer base grows. Given that many managed service providers (MSPs) work with a large number of customers, it’s no surprise that automated …

Desktop Central MSP 2 min read Read

Are you an IT admin for an MSP? Life’s about to get easier!

Being an IT admin in an MSP is a tough job. Not only are you supposed to take care of the endpoints in your network, but you also have to manage the endpoints across all your customers’ networks. The sheer …

Desktop Central MSP 2 min read Read