2023 Gartner Market Guide for UEM

The 2023 Gartner Market Guide for Unified Endpoint Management Tools is here! This year’s report has been highly anticipated since Gartner retired the Magic Quadrant™ for unified endpoint management (UEM) tools last year. Organizations and IT professionals can use this research to understand the core capabilities to look out for when selecting a UEM solution, plus they’ll get insights into the future of the UEM market so they can align their investments accordingly.

ManageEngine is recognized as a Representative Vendor in this year’s Market Guide for its product Endpoint Central

We believe the report provides a complete analysis into:

  • The baseline and extended capabilities needed to manage multi-OS environments and other endpoint-specific IT requirements.

  • The capabilities that UEM vendors in the market currently offer and the emerging trends.

  • The direction of the UEM market and focus areas when it comes to endpoint management.

  • Recommendations for users when choosing and implementing UEM strategies within their organization.

 Here are some of our key takeaways from the report:

The future is autonomous endpoint management

Gartner considers the UEM market to be stable and mature. Differentiation in the UEM tools market is exhibited primarily within the breadth and depth of the vendor’s OS support, as well as their capabilities to accelerate and automate routine operations such as patching and configuration management, Differentiation can also be seen in the vendor’s level of flexibility to support a variety of use cases.

Apart from core capabilities that enable users to enroll, provision, manage, and secure multi-OS endpoints, UEM solutions should also enable users to collect and analyze extensive endpoint telemetry to aid in proactive issue resolution.

Gartner notes that the rapid advancement of SaaS-powered capabilities, integration of threat intelligence data, growing significance of digital employee experience tools , and rapid expansion of AI in applications is collectively influencing the evolution of endpoint management beyond UEM. In the coming two to four years, Gartner predicts that the inability of enterprise IT leaders and managed service providers in scaling staff levels and skill sets in response to escalating business and cybersecurity demands will drive the swift adoption of intelligence and automation. This will give rise to an entirely new market dedicated to autonomous endpoint management (AEM) tools. When the potential of the new AEM market is fully realized, these tools, either individually or in combination, will substantially diminish IT overhead, expedite configuration compliance and risk mitigation, and enhance the overall digital employee experience.

Key recommendations

Gartner offers these recommendations to I&O leaders responsible for device management:

  • Reduce costs and cut down on complexity by consolidating endpoint management into a single SaaS-hosted UEM platform.

  • Elevate the employee experience while boosting organizational security posture and agility by centralizing macOS, Windows, and mobile-focused teams under a single endpoint management team.

  • Avoid difficulties by adopting UEM now, rather than waiting for the perfect tool that addresses all of their requirements, because this rarely exists. Waiting often results in increased complexity, administrative overhead, higher total cost of ownership (TCO), and added technical debt for those who resist change.

  • Simplify the process of choosing a vendor by selecting a UEM tool that caters to the majority of their requirements. Fill in the gaps with complementary or supplemental tools as needed. Keep a close eye on vendor roadmaps to identify when gaps are addressed, allowing them to retire complementary tools when appropriate.

 It is wise to invest in a UEM solution that caters to a broad range of device types, is scalable, can be SaaS-hosted, and is continuously adding capabilities to cater to the evolving needs of today’s organizations. To get a detailed breakdown of the market, dive into the full research from Gartner.

Read the report

Why ManageEngine Endpoint Central?

ManageEngine Endpoint Central is an all-around UEM solution that manages and secures today’s digital workplace across diverse device types and OSs. It employs a single, lightweight agent to offer end-to-end device life cycle management, consolidated with security capabilities like attack surface management, threat detection and response, and compliance management. Robust remote troubleshooting, self-service capabilities, and proactive analytics help reduce downtime and improve the overall end-user experience. With 17+ years of market presence, Endpoint Central has the solid foundation necessary to leverage holistic insights to assess and prioritize events and risks and implement remediation workflows.

Our vision is to transform Endpoint Central into an intelligent central hub that cross-functional teams can leverage to cater to all their endpoint-related requirements.We believe that this aim is very much in line with predictions from Gartner®,  and we are increasing our depth by adding automation workflows, AI-driven insights, and end-user experience management. In parallel, we are increasing our breadth by adding more security capabilities and integrating with adjacent technologies like SIEM, IAM, and access control solutions to better compliment and enhance your organization’s existing IT ecosystem.



Gartner® Market Guide for Unified Endpoint Management Tools, 19 September 2023, Tom Cipolla, Dan Wilson, Craig Fisler, Sunil Kumar

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Karthika Surendran
Analyst Relations Specialist