Spiceworks technicians can now take their IT service management (ITSM) to next level with ManageEngine by their side. Desktop Central released a plug-in to the Spiceworks App Center that offers complete productivity improvement. This plug-in allows you to resolve tickets quickly and perform other ITSM tasks from the Spiceworks console.
Four benefits of using Desktop Central’s Spiceworks plug-in
Automatically deploy patches from tickets.
As a help desk technician, you’re expected to deploy software, handle complex troubleshooting issues, manage multiple user requests, and quickly update software and applications to maintain zero application vulnerabilities.
With the Desktop Central plug-in, you can now automatically update software applications from a remote location. Automate the entire patch management life cycle, from detecting missing patches to deploying them, directly from your ticket window. You can also deploy Desktop Central agents and start patch management right away for Windows, Mac, and Linux.
Automatically deploy software from tickets.
With this plug-in, not only can you update patches, but you can also manage new software requests from the Spiceworks ticket window. Confirm the device username, choose the software you want to deploy from the available list, and deploy it.
The Desktop Central plug-in can also help you with pre- and post-deployment settings, which can come in handy for different user requests. For example, you can perform pre-deployment procedures like checking for available disk space, software versions that were installed previously, and registry key settings. You can also perform post-deployment actions like running a custom script and more. The same goes for uninstalltion procedures as well.
Control devices remotely.
You can now fix multiple computers at the same time, no matter where they’re located. Thanks to Desktop Central’s multi-monitor support, take remote control of more than one computer to troubleshoot different problems at the same time. Transfer files across devices, clean disks remotely, perform defragmentation, and more.
Remotely control and communicate with users.
You can now shut down, restart, hibernate, and lock remote machines right from your ticket window, without switching to another application. Adding to these options, you can execute remote commands on user machines using the remote command prompt, manage remote key registries, and view remote events.
Along with these controls comes remote chat support, which allows you to establish a chat connection with the remote machine’s user so you can discuss and fix issues directly from the ticket window. This will help you cut back on work that reduces your overall SLA resolution time—like troubleshooting issues or checking on software deployment requests—and lets you concentrate on more important tasks.
The Desktop Central plug-in offers four benefits which give enormous results to Spiceworks users. To start managing both tickets and remote machines, download the Desktop Central plug-in from the Spiceworks App Center. Once it’s installed, you can start managing your network right from your ticket window.
Not a Desktop Central user already? The free version comes with all features intact and allows you to manage up to 25 computers at no additional charge.
Download the Desktop Central plug-in now to improve your productivity.
