The IT asset details of the computers in the network and the help desk requests made by the users now get seamlessly integrated with ManageEngine ServiceDesk Plus.
What details gets integrated?
- Asset Data
- Help Desk Requests
Asset Data:The Hardware and Software details of the computers in the network that are periodically collected by Desktop Central can readily be integrated with ManageEngine ServiceDesk Plus. If you have installed both these products, you just have to provide the details of the computer where ServiceDesk Plus is installed along with its Port Number. The Desktop Central Server will update the hardware and software details of the computers and replicate the data in ServiceDesk Plus. It doesn’t stop here. You can also make Desktop Central to log specific events related to assets as tickets in ServiceDesk Plus.
Help Desk Requests: Users will now be able to make help desk requests using Desktop Central, which directly gets logged in a tickets in Service Desk Plus. This will put an end to the frustration of making numerous calls to get things done.
What you need to have?
You need to run both Desktop Central and ServiceDesk Plus in your network and you should provide the details of the ServiceDesk Plus Server in Desktop Central. You also need to enable HelpDesk Settings in Desktop Central.
Which Release has this feature?
Desktop Central Build #70017 and above
ServiceDesk Plus Build # 7601 and above
Sounds interesting?
Download a trial version and try it out.
Cheers!
