Desktop Central now Integrates with ServiceDesk Plus
The IT asset details of the computers in the network and the help desk requests made by the users now get seamlessly integrated with ManageEngine ServiceDesk Plus.
What details gets integrated?
- Asset Data
- Help Desk Requests
Help Desk Requests: Users will now be able to make help desk requests using Desktop Central, which directly gets logged in a tickets in Service Desk Plus. This will put an end to the frustration of making numerous calls to get things done.
What you need to have?
You need to run both Desktop Central and ServiceDesk Plus in your network and you should provide the details of the ServiceDesk Plus Server in Desktop Central. You also need to enable HelpDesk Settings in Desktop Central.
Which Release has this feature?
Desktop Central Build #70017 and above
ServiceDesk Plus Build # 7601 and above
Sounds interesting?
Download a trial version and try it out.
Cheers!
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