Hi folks,
This topic is related to Windows Installer issues which you may experience while installing or uninstalling any MSI package through Desktop Central, or even while installing the Desktop Central agents. This can happen when you try to install software on Windows XP or Windows Server 2003, and you may receive the following error message:
The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
As per the Microsoft KB article 315346, this problem may occur if the Windows Installer files that are on your hard disk are damaged or missing. The recommended solutions for the issue are to:
- Reregister the Windows Installer.
- Reinstall the Windows Installer.
Reregister the Windows Installer
msiexec /unregister and msiexec /regserver
Reinstall the Windows Installer
- Unregister Windows Installer: msiexec /unregister
- Rename the following files from the command prompt: Msi.dll, Msiexec.exe, and Msihnd.dll (to .old respective names)
- Restart Windows.
- Install the Windows Installer service again (InstMSI.exe).
You can download the InstMSI.exe related information and the file from the links below:
- http://msdn.microsoft.com/en-us/library/aa369548(VS.85).aspx
- http://www.microsoft.com/downloads/details.aspx?familyid=889482fc-5f56-4a38-b838-de776fd4138c&displaylang=en
Cheers,
Romanus
