Had an interesting question in our forums
“Is there a place I could put a link to our in-house docs in that root cause?
for instance, if I have a check configured that runs a custom script on the server and this script fails, Could I put a URL link in the root cause so our level 1 techs could go there and run their own tests before escalating the problem to the engineers?”
Currently, there is no option to customize root cause analysis. However there are some good workarounds suggested by our support team
Have a look at our forums
http://forums.adventnet.com/viewtopic.php?t=25368&sid=a1c537d309a81fb9354d6ab16285fd51
Susan
