We plan to periodically post useful tips and tricks that will help you get the max out of Applications Manager.
Today’s tip is on creating Support Information Files.
From time to time, our technical support team receives requests of help from our users. Some of these requests are about technical issues that users face in their environment and within Applications Manager. The technical support team works hard to try to resolve these issues as quickly as possible. However, their progress is sometimes hampered because they haven’t received enough information to diagnose the problem immediately. More often than not, the support technician might ask for support information file for analysis because the support information file has all the log files necessary to isolate the problem.
Now there are 2 different ways to create support information files from within Applications Manager.
1. From the support tab in the web client:
Click the Support Information file link under Applications Manager Support.
2. Via command prompt:
Execute createSupportFile.bat/sh script file from ‘<ApplicationsManager_Home>/bin’ folder.
This will create a support information file zip under ‘<ApplicationsManager_Home/support’ folder.
You can include this file when you report a problem with support so that they can identify and resolve your issue more quickly.
