Support gets appreciated

Applications Manager | November 27, 2006 | 1 min read

Our support team is feeling very elated now..

The reason: A customer felt really happy with the way our support team had responded and blogged about it too. Mauricio Freitas says

Today I received a second phone call, from 6pm through 8:10pm – that’s more than two hours on an international phone call. Using WebEx their developers looked through the application database, tested the issues, applied a fix and put the application to work again.How is this for an excellent support service for a customer using their free version?

Have the full read of the blog at GeekZone

Special Thanks to you..Mauricio Freitas !

Just wanted to reiterate the quote we have at AdventNet’s About Us page

A customer is the most important visitor on our premises.

He is not dependent on us. We are dependent on him.

He is not an interruption in our work – he is the purpose of it.

We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.

– Mahatma Gandhi


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