Our support team is feeling very elated now..
The reason: A customer felt really happy with the way our support team had responded and blogged about it too. Mauricio Freitas says
|Today I received a second phone call, from 6pm through 8:10pm – that’s more than two hours on an international phone call. Using WebEx their developers looked through the application database, tested the issues, applied a fix and put the application to work again.How is this for an excellent support service for a customer using their free version?|
Have the full read of the blog at GeekZone
Special Thanks to you..Mauricio Freitas !
Just wanted to reiterate the quote we have at AdventNet’s About Us page
A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work – he is the purpose of it.
We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.
– Mahatma Gandhi