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8 KPIs that every IT help desk needs to know – KPI 2: Change success rate

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In an earlier blog post, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. The previous blog post discussed about one of the most important KPIs, lost business hours. This post discusses the second KPI that every IT team and business should care about – Change success rate. Definition: The ratio of the number of successful changes to the total number of changes that were executed in a given time frame. Goal: Achieve a higher percentage of successful change implementations. Opinion remains divided on what a  failed change im

How to combat security cracks created by collaboration

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How to combat security cracks created by collaboration
This article was originally published at http://www.cso.com.au/article/597035/proactive-it-security-solution-cyber-crime-an-age-collaboration/ Cybercrime costs the global economy as much as $450 billion each year. And the median cost of cybercrime has increased by nearly 200% in the last five years. Meanwhile, collaboration has become the cornerstone of successful organizations. But collaboration often comes with a risk. The number of cyberattacks will grow as employees increasingly use collaboration tools to maximize their company’s productivity. This is because these tools can provide new points of entry for hackers looking to cause damage. This issue could become more serious a…

One-third of businesses depend on end users to report application performance issues

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One-third of businesses depend on end users to report application performance issues
Nearly one out of every three businesses (32%) become aware of most application performance issues from their end users, according to a recent ManageEngine Application Performance Monitoring Survey. Given the relative maturity of the application performance management (APM) market, those numbers suggest quite a few IT teams still face basic APM challenges, including: ■ No monitoring solution in place – IT teams still do not have a monitoring solution in place or do not have a monitoring solution that is equipped to detect certain types of performance issues. ■ Monitoring solution is improperly configured – IT admins have not efficiently configured their monitoring. Others don’t…

10 types of people sysadmins encounter

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Have your users ever had to worry about a network breach? Have they ever considered what might happen if a fire broke out in your server room? Do they simply take it for granted that the Wi-Fi and printer work without fail, day in and day out?

If everything IT is running smoothly, let’s be real—it’s mostly because you are an awesome sysadmin who takes care of everything!

The entire office would probably fall apart if it weren’t for your heroics, going out of your way to help keep the business afloat.

As a sysadmin, you encounter all sorts of people in your quest to ensure problem-free IT—people like those below, people who make an already challenging job even harder. And if you haven’t encou

This week’s five: Behind the digital transformation

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This week’s five is a weekly column on five recent reads from all over the web. This week, we’ll talk about some facts and figures on digital transformation. IoT, cognitive computing, cloud, machine learning, wearable tech. Big names, huh! These are the names of technologies you should be acquainted with. There’s a set of interconnected mainframes and devices— whether hardwired, wireless, or virtual– that your business depends upon. It’s called the IT, the nervous system of your business. And these technologies are going to have a huge impact on your IT, and thus your business, whether you like it or not. So, you better be prepared. Digital transformation is buzzing everywh

Powerful reporting of historical Active Directory activities

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Every Active Directory administrator has needed to get a report of access, activities, and more from the past actions performed against Active Directory. When you need these reports, it is typically mission critical that you obtain them immediately. The problem is that Active Directory does not track the required level of access, activities, and management out-of-the-box. Even if you configure this level of tracking, you are stuck trying to generate reports using Event Viewer or PowerShell. Instead of walking you through the painful proposition of using Event Viewer or PowerShell to generate reports, let me show you how easy it is with Aggregated Reports contained within ADAudit Plus. You can generate

Seven things end users don’t know about sysadmins!

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Sysadmins, you know you’re awesome, regardless of what your typical end user might think. But what do they know? Sadly, not much. For instance, they don’t know… 1. Your power lies in PowerShell. If they asked you what the latest, trending tool available in the market is, you’d know it. If they asked you what else you know, you tell them “PowerShell scripting.” Because managing IT without a Plan B isn’t an option. Your motto? “When all else fails, there’s always PowerShell.” 2. You’re a certified geek. The word “geeky” does not even begin to describe you. Not only do you act like a geek — with all of your coding, configuring, dep…

Why riding the wave in 2016 was a good idea for Password Manager Pro

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“The Forrester Wave
TM: Privileged Identity Management Q3 2016″
is out and has named Password Manager Pro a Strong Performer. We are happy to hear this news and feel that Forrester’s report on the privileged identity management (PIM) market offers significant input about the market’s key drivers and future trends. Forrester analysts studied standard industry metrics and evaluated the market to reveal the best available options.  Analyzing a market is not easy, especially one like the PIM market, which has significantly matured over the years but still falls short of a clear definition. There is also a lack of consumer awareness—a gap that we vendors have to bridge. For instan

This week’s five: CIOs – The true business transformers.

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This week’s five is a weekly column on five recent reads from all over the web. This week, we’ll talk about the  chief information officers.   “More and more, every company is becoming a technology company. We CIOs are the leaders and stewards of this new economy.”  – Rob Meilen, CIO, Hunter Douglas Chief information officers. Who do you think they are? They are senior business executives who handle a company’s IT strategy, implementation, and operations. With companies beginning to use multiple and new technologies, the role of a CIO has only become more pronounced. According to a recent survey, in the UK alone, a tech company is born every hour. Such an exponential growth fu

Active Directory: On-the-fly group management

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Some of us have huge Active Directory environments, while others have smaller to medium-sized installations. Regardless of size, it can be difficult to find what you need in Active Directory due to the sheer size of your enterprise and the number of objects stored in your domain(s). Microsoft has yet to devise an easy and efficient method for finding and managing objects stored in Active Directory. Why struggle with outdated tools such as Active Directory Users and Computers when you can use a tool that is specifically designed to overcome common administrator needs, and built to make Active Directory management easy and efficient? ADManager Plus is a tool made for just this purpose. Let’s consider a scen

This week’s five: Bimodal IT- Double the action, twice as fun

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This week’s five is a weekly column on five recent reads from all over the web. This week, we’ll talk about bimodal IT. Christopher Reeve, Brandon Routh, and Henry Cavill are all big names and share one thing in common. What connects them is the fictional superhuman bimodal character they have all embodied. And who doesn’t love that character? He’s Superman. He can do it all. In one mode, he falls well within most conventional norms and fits perfectly into a world of indifference and acceptance. In his other mode, though, he’s a symbol of change. He’s something the world has never seen before, and something the world agrees with. His kind of change is good. His kind of change brings h