Latest Posts

2016 in review: A quick walk through Password Manager Pro’s best moments

As in the past, 2016 has been yet another eventful year for cyber security. Hackers digged further, phishing out new ways to lay their hands on classified information. Organizations fought hard, too, fortifying themselves better to hold safe the keys

Password Manager Pro 3 min read

8 KPIs that every IT help desk needs to know – KPI 7: Cost per ticket

Earlier, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. The previous

ServiceDesk Plus 2 min read

The top 3 drawbacks to Microsoft password policies

We have all been living with the Microsoft password policy solution for many years now. It has sufficed, for the most part, untill now, due to password security requirements. There are distinct drawbacks with the Microsoft solution that all corporations …

Active Directory 2 min read

Top five practices to ensure agility in your IT service desk

The agile approach is everywhere! Though agile was born in the software development world, it has quickly penetrated into other areas and ITSM is no exception.

Unless you’ve been away from ITSM for the last 10 years, you know that …

ServiceDesk Plus 3 min read

Custom API integrates in-house apps with AlarmsOne

Businesses use tons of custom-made, internal applications to monitor their IT infrastructure. To integrate those apps with AlarmsOne, we introduced email integration. But, as discussed in a previous blog, email alarms don’t contain rich data. To solve this

AlarmsOne 1 min read

Desktop Central’s self-service portal: Approve user requests to automatically install software

These days, everyone enjoys the convenience of swift and effortless services—from high-speed internet, to online shopping, to pizza being delivered to your door. Following in this trend, modern organizations must deliver products and services quickly and effectively. Managing

Desktop Central 1 min read

Importing users and groups with special characters from foreign languages

Active Directory is used throughout the United States, but also in nearly every other country around the world. Many of these countries have special characters in their alphabets, which can be difficult to work with when using traditional Microsoft tools. …

Active Directory 1 min read

ADManager Plus now integrates with ServiceDesk Plus

Imagine how efficient your help desk would be if it were empowered to deal with IT issues and manage Active Directory (AD) users from a single console!

This is the central idea that inspired ManageEngine to integrate two of its …

Active Directory 1 min read

ManageEngine customer support is experiencing a slowdown

Service Update: 9:15am PDT, December 12, 2016

Dear customers:

Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update.

A severe …

Service Update 1 min read