Latest Posts

Building a better help desk: Part 4, the key to an efficient help desk

For the past couple years, it had become routine for Nick to return home from work well past midnight. Like so many other help desk technicians, Nick found himself consistently working overtime just to keep up with the flow of …

Active Directory 3 min read

Reduce SLA resolution time using ServiceNow’s integration with Desktop Central 

Servicenow Integration

For many enterprises, IT forms the backbone of business operations. Enterprises need a perfect help desk solution to resolve their tech issues and keep their IT departments efficient. There are a number of help desk solutions available in the market …

Desktop Central 2 min read

Building a better help desk: Part 3, simplified vendor contact management

Organizations seldom work in silos. From logistics management to housekeeping, third-party vendors often play an integral part in day-to-day operations. That being said, their contact information should always be up-to-date in Active Directory. Help desks are often kept on their …

General 2 min read

Ransomware basics – Part 4

A cornerstone of any resistance to malware is user education. Administrators and other IT staff do not fully understand the complexities of computers, as computers make sense and are quite simple. The normal user does not feel this way about …

Active Directory 1 min read

CIO symposium attendees agree: “IT is all about asking the right business questions”

As Abhijit Varma, partner ITA at KPMG India, ended his presentation, the audience—who hadn’t let their eyes wander from the stage for ten whole minutes—suddenly rose in applause. Abhijit’s presentation, which was nothing short of a roller coaster ride, managed …

ManageEngine 3 min read

Building a better help desk: Part 2, secure permission management

Welcome to the next installment of our Building a better help desk blog series. This time we will be discussing how to improve your permission management. Data security is of utmost importance in every organization. Since security breaches can have …

Active Directory 2 min read

Adobe releases patches for eight critical security vulnerabilities 

Adobe zero day vulnerability

ManageEngine’s own security and patch expert Mike is back at it again with a report on new vulnerabilities in three different Adobe products. According to Mike, there are two vulnerabilities in Flash Player, four in ColdFusion, and two in RoboHelp. …

Desktop Central 1 min read

Building a better help desk: Part 1, trouble-free user onboarding

You sit down at your desk on Monday morning and the first thing you see is an email from HR asking you to onboard a dozen new hires. Isn’t that just a great way to start your week? Given the …

Active Directory 3 min read

Active Directory from A to Z!

Now that summer is over, we are delivering a variety of webinars all geared to increase the security, productivity, and overall stability of your Active Directory environment. Please take advantage of one or more of these webinars coming up in …

Active Directory 1 min read

Adopting a SIEM solution? Here’s what you need to know

Cyberattacks have become an everyday affair, especially with the WannaCry attack and EquiFax breach making headline news recently. You might be asking yourself why cyberattacks have become more common. Is it because of loosened security policies or sophisticated attack methodologies? …

Log360 3 min read