Latest Posts

8 KPIs that every IT help desk needs to know – KPI 8: Software asset utilization rate

Earlier, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. The previous

ServiceDesk Plus 3 min read

Free webinar series: Advance your security and management skills with Derek Melber

Over the next few months, you have the opportunity to attend many free and live webinars presented by MVP Derek Melber. The topics will all be covering key security and management areas that all administrators struggle with today. The webinars …

Active Directory 1 min read

Resolve to be a SysAdmin superhero in 2017

The holidays are over, second and third helpings of home-cooked meals long forgotten, and you are slowly getting reacquainted with work. Instead of ushering in the new year with 2016 flashbacks, let’s usher in 2017 by observing your IT colleagues.

General 2 min read

Showing hidden shares in ADAudit Plus

ADAudit Plus does not show hidden shares, those that end with a $, by default. However, there might be times when you want to see the activity related to these hidden shares and their contents in ADAudit Plus. So, what …

Active Directory 1 min read

Goodbye, alert noise. Hello, multi-criteria alerting!

Every IT management tool sends alerts. A lot of alerts. While some alerts are important, most of them are trivial. The sound of alerts makes IT ops and DevOps teams flinch. And nobody likes to wake up to an

AlarmsOne 2 min read

Microsoft password policies: GPO-based vs. fine-grained policies

Microsoft has two solutions for deploying the requirements for Active Directory domain users passwords. The requirements, referred to as the password policy, can be deployed through Group Policy Objects (GPOs) or through Active Directory objects called fine grained password policies …

General 3 min read

2016: ManageEngine Soars with SIEM

The scope of security information and event management (SIEM) is massive, and it’s importance is only going to increase in the future. So, we’ve been upping our game. 2016 was a smashing year for EventLog Analyzer and Log360 (the

IT Security 2 min read

Kiosk mode for mobile devices: serve one purpose, perfectly

As mobile devices evolve to do everything under the sun, some organizational sectors still demand these devices to serve just one purpose: register point-of-sale feedback, manage warehouse inventory, or help students take subject tests in schools, for instance.

To cater …

Mobile Device Manager Plus 1 min read

ManageEngine: 2016 at a glance

Life was pretty simple when 2016 began. But whoa, what a dynamic year it has been. A lot of surprises, a lot of disappointments. There were moments of joy and then there were moments when our jaws just couldn’t hold

ManageEngine 3 min read

Three neglected password policy tips that increase security

Most organizations are familiar with the Microsoft password policy and the features it provides. The password policy from Microsoft for Active Directory domains has been the same for over 17 years now. Some organizations have taken the initiative to implement …

Active Directory 2 min read