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Home / Tags:IT help desk metrics

8 KPIs that every IT help desk needs to know – KPI 7: Cost per ticket

ServiceDesk Plus | December 23, 2016

8 KPIs that every IT help desk needs to know – KPI 7: Cost per ticket

Earlier, I introduced the eight KPIs that are critical to every IT help desk. These KPIs...

8 KPIs that every IT help desk needs to know – KPI 6: SLA compliance rate

ServiceDesk Plus | November 21, 2016

8 KPIs that every IT help desk needs to know – KPI 6: SLA compliance rate

In an earlier blog post, I introduced the eight KPIs that are critical to every IT help...

8 KPIs that every IT help desk needs to know – KPI 2: Change success rate

ServiceDesk Plus | July 19, 2016

8 KPIs that every IT help desk needs to know – KPI 2: Change success rate

In an earlier blog post, I introduced the eight KPIs that are critical for every IT help...

8 KPIs that every IT help desk needs to know - KPI 1: Lost business hours

ServiceDesk Plus | June 21, 2016

8 KPIs that every IT help desk needs to know - KPI 1: Lost business hours

Earlier, I introduced the eight KPIs that are critical to every IT help desk. These KPIs...