As digital demands grow, so does the pressing need to move to AI and cloud integrations. This is the state for SMEs in Australia who wish to boost agility and responsiveness. These complexities often come with a package of challenges that include increasing costs, security risks, and scalability issues.
A recent white paper from ManageEngine addresses this. It highlights that although technology leaders recognize the importance of monitoring, many organizations lack the proper IT tools to provide the required level of visibility. To fill this gap, gain adequate visibility, and proactive issue resolution, SMEs should focus on IT observability.
Enhancing digital experiences through strategic technology investment
The Australian SMEs surveyed for the white paper navigate through economic challenges by prioritizing cost savings while not compromising on providing excellent digital customer experiences. Modernizing infrastructure and embracing AI can provide the necessary growth infrastructure-wise. AI-driven insights and cloud strategies enhance decision-making, help manage complex IT operations management problems, and deliver digital experiences. Integrating and visualizing interconnected applications for dependency mapping and analysis helps these SMEs achieve the necessary sustainable growth, maintain a competitive edge, and ensure digital resilience.
Technology teams challenged by the increase in digital intensity
With the increasing complexity of digital environments due to technical architecture, proliferation of applications, and cloud environments, there is a natural impact on operational efficiency and innovation. This can also lead to an increase in cost, security, and scalability issues across varied environments, which can hamper troubleshooting, compliance, and productivity, as well as inadvertently affect customer experience. Though many of these SMEs were able to secure budgets for digital transformation, despite financial constraints in their organizations, they are struggling to reap the full benefits of these investments.
The need for visibility across the tech
In current scenarios, the SMEs need a unified tool that can provide cost management and performance optimization along with data-driven decision-making. As both the workplace and the infrastructure operate in a hybrid manner with a mix of on-premises and cloud environments, visibility is key. This is accomplished by efficient monitoring of tech health, performance, security, and customer experience from a user perspective to proactively prevent issues and support uninterrupted workflows.
Despite intentions, monitoring often falls short
Despite this need, the fragmented and siloed approach of traditional IT monitoring often hampers digital transformation. From these complex hybrid environments, Australian SMEs often experienced volumes of unmanageable alerts, and as their focus shifted to managing these, this left less time for necessary strategic activities.
Traditional monitoring does not provide visibility into business processes, which can lead to security risks and disruptions. To overcome this, many Australian SMEs are shifting towards observability as an ideal holistic approach that delivers comprehensive data, better insights, and incident management—the necessary keys needed for agile operations to support digital growth and ultimately empower the digital user experience.
IT observability makes monitoring actionable
IT observability is the ultimate solution for traditional monitoring’s shortcomings. It provides a holistic view of system behavior by integrating metrics, traces, events, and logs. This enables proactive incident detection and resolution. Besides, AI-driven insights and correlations eliminate false positives and automate primitive issues. All this adds up to operational efficiency and resilience, innovation, strategic decision-making, and trust-worthy business for users.
Accelerate your IT observability adoption to improve digital resiliency
Observability is the key to effective digital transformation for all SMEs trying to address the limitations of traditional IT monitoring. These insights form the core of the white paper “Enhancing digital resilience through observability.” Download the whitepaper for a deeper understanding.
