The release of the latest version of ManageEngine IT360 happened last week – the 9050 version release. It was a milestone release with several new features! I shall discuss the top 3 features from this release…

  • IT360 has optimized its web console enabling mobile access using iPad
  • Diagnostics
  • Maps

Accessing IT360 from an iPad

A good number of vendors are starting to support access of their network management software from tablets / iPads. One of the ways is based on modifying / optmizing the already available web-based consoles. The two important challenges here are:

a. determine which parts of the network management application would be accessed by the network admin / Manager, while on the move or while on a vacation; not every aspect / part of the conventional web based network management tool would be required; what level of granular information would be required; the ease of navigation, etc.

b. how to deliver the information / functionality with the form factors of mobile devices

These were some of the considerations that went in and finally ManageEngine IT360 decided to support accssing the IT360 web console from an iPad with the following features / functionality.

  • Alarms
  • Infrastructure Snapshots
  • Business Services
  • Capability to Search device

More features would be added in the upcoming releases of IT360 for iPad!

The Alarms View

The Infrastructure View

The Business Service View

Diagnostics in IT360

The Diagnostic Tool in IT360 helps you identify a problem, provide valuable information about the problem and also suggest a solution. Diagnosis happens in two modes:

  1. Services mode and,
  2. Log parsing

The problems are defined in three states:

  1. Error [represented by a circle in Red]
  2. Warning [represented by a circle in Orange]
  3. Discard [represented by a circle in Grey]

When a problem is of a high severity, it is shown in Error state [red]; when a problem is of a lesser severity, it is shown in Warning state [Orange]. When a corrective action is taken, manually or automatically, the Error / Warning state moves [automatically or manually] to a Discard state [Grey]. There are situations when corrective actions happens automatically from within the system, without any manual intervention. For such Errors / Warnings, the state changes to Discard during the next polling. There are situations when a manual corrective action is required. Under such conditions, you need to manually change the Error / Warning state events to Discard [after taking the corrective action].

For more information on this, please refer to the online help document here.

Topology Maps [View]

ManageEngine IT360 supports the concept of Maps as a means to view data in a graphical format. The Maps View is used to represent network devices and servers. It is used to represent a limited number, say, a critical set of network devices and servers. Being a logical entity, you can group a certain set of network devices and servers of your choice under a Map View and also associate links between them. You use Maps View when you want to view, say, a small number of network devices and servers that are otherwise spread across the globe or across different locations. You may also create a sub map view within a map and display the same as a shortcut icon in a Map View.

Background images [global maps, etc..] can be used for the Map View using the available default images or, you may import your own background image.

You may also create any number of Maps [and sub maps]. Any sub map is shown as a shortcut icon in a Map View.

For more information on Maps, please refer to the online help document here.

For a demo

iPad demo: http://t-it360demo.manageengine.com/

Product demo: http://www.manageengine.com/it360/request-demo.html

K.Lakshmi Shankar