In continuation to my previous post about report generation in IT360, I will be talking about how to enable, schedule and generate reports for various IT resources/business services in this post.
Enabling Reports
IT360 provides a multitude of metrics for each IT resource that is being monitored. It also allows you to select a specific metric for each individual IT resource and generate report only for that metric. In this manner, IT360 eliminates the possibility of having the only data that you need, thereby reducing clutter in your report.
In order to generate such reports, click on ‘Reports‘ tab and then click on ‘Enable Reports‘ link. Under ‘Custom Reports‘ you will find a list of metrics for various IT resource (monitor). Some of which are already selected by default. You can either choose these default metrics or select metrics which only you need.
In addition, you can also generate downtime summary report of these monitors by clicking on ‘Downtime Summary Report‘ tab. Select the ‘Time’ at which the report should be generated along with proper email action.
Schedule Reports
To schedule reports for a business service or for a particular monitor, click on ‘Schedule Reports‘ link under ‘Reports‘ tab. Select a proper name and description for the report. Now select the appropriate report type from the pull-down menu (Availability, Health, Attribute, Alarm, Downtime, etc). Then select the ‘Report Period‘ which allows you to select the period of data would you like to view in your report (Today’s, Yesterday’s, Last 7 days, Last 30 days etc).
Next we come to the crucial part of the process. You have two options: one to select ‘Business Service‘ or two to select ‘Monitor‘. If you select Business Service, IT360 will provide you the list of various business services created, along with its sub-group. You can either select the entire business service as it is or select the business service sub-group alone.
Similarly, when you select the ‘Monitor‘ option, IT360 provides the entire list of applications/servers/databases that are supported. You can select the monitor types for which you would like the reports to be generated.
Once you that is done, you can select whether this report should be generated daily/weekly/monthly. You can also select the specific time and month(s) should it be generated. These reports are available in PDF format.
The same applies for networks as well. Just click on ‘Networks‘ tab under ‘Reports‘ module. Select any report for which you want to schedule. Click on ‘Schedule This‘. Provide correct details for the scheduling the report and click ‘OK‘ to schedule the report.
Now you have the reports with critical data, generated automatically and regularly without any intervention. You can also create multiple reports for various business services or monitor types as well. You can disable them at any time in case you want these reports to be generated.
