Tool chaos, siloed data, higher MTTA—here’s how a leading bank fixed it with ManageEngine

In a volatile economic climate, organizations are re-evaluating IT investments to drive profitability and resilience. For a major South Asian BFSI institution managing over 1,000 apps and 50,000 transactions per minute, observability wasn’t the issue—escalating costs were.

A sprawl of over 50 tools, complex license metrics (including hourly usage and feature-based add-ons), and hidden fees led to budget unpredictability, delayed RCA, and tool fatigue—eroding SLAs and operational efficiency.

With ManageEngine’s full-stack observability platform, the institution replaced siloed tools, cut down hidden costs, and unified monitoring under a single pane of glass. The result? Controlled IT spend, faster insights, and measurable ROI—without compromising on visibility or performance.

Before: Fragmentation and observability debt

Before the transformation, the bank’s IT team was walking a tightrope—blindfolded.

• 50 stand-alone tools monitored parts of the environment, but none offered unified context.
• Siloed data made cross-layer correlation impossible, slowing down RCA.
• Operational fatigue was real with constant tab-switching, manual investigations, and alert overload.
• Security and SLA risks grew as blind spots widened and inconsistencies persisted.

It wasn’t just operational overhead. It was a compounding debt—eating into time, budgets, and trust.

After: Full-stack insight with one platform

The transformation began when the bank adopted ManageEngine OpManager Plus as the foundation for unified observability.

This wasn’t just a tech upgrade—it was a business transformation.

• Tools reduced: From 50 to just 11 modules
• Mean time to acknowledge improved: Down to under three minutes in critical cases
• Training streamlined: 100 UAT apps onboarded without service disruption
• Annual savings: $7.9 million (based on equivalent competitor pricing)

What once required four or five specialized tools now could be viewed under a single pane of glass. Now, the bank’s team monitors application performance, network health, logs, and traffic—across multi-vendor infrastructure—from one platform. Context replaced chaos. Actionable insights replaced alert storms.

“We’ve cut tool bloat, accelerated RCA, and finally have visibility that drives action.”

“Earlier, we needed 3–4 tools just to monitor bandwidth, firewalls, syslogs, and devices. Now, it’s all in OpManager Plus.”

Even devices previously handled via AppDynamics could now be monitored from a unified interface—without vendor lock-in or unpredictable pricing.

Faster deployment, smarter rollout

Enterprise deployments typically face resistance—especially around timelines. But thanks to ManageEngine’s modular architecture, out-of-the-box integrations, and lightweight onboarding, the bank transitioned from UAT to full production in under a week.

“We were able to roll out across departments quickly, thanks to the ease of onboarding and flexible architecture.”

It wasn’t a plug-and-play fantasy—it was a well-orchestrated rollout that aligned with enterprise needs without slowing the institution down.

“ManageEngine helped us reduce the deployment turnaround from weeks to days,” shared a senior ops lead.

The cost conversation: CapEx vs. OpEx

Cost is more than just what you pay upfront. The bank’s move to ManageEngine brought measurable savings on both CapEx and OpEx fronts:

• CapEx: Fewer tools purchased, fewer renewals negotiated, and fewer vendor audits managed.
• OpEx: Less time spent juggling interfaces, coordinating alerts, or chasing root causes across siloed dashboards.

And there was a third, overlooked layer: licensing sanity.

“We consolidated so many tools and dashboards into one platform—it’s helped us save on recurring costs, reduce training needs, and simplify vendor management.”

By escaping high-cost, single-function licenses, the bank gained the flexibility to scale within one ecosystem—without sacrificing depth.

From alert storms to actionable intelligence

With over 1,000 apps in production, the team once faced constant red alerts, many of which were false positives. But with ManageEngine, they introduced:

• Custom thresholds
• Event correlation
• Root Cause Analysis

The result? Less noise, more clarity.

“We moved from a sea of red alerts to actionable intelligence,” said the head of infrastructure. “Now when something breaks, we know exactly where to look and what to do.”

This shift significantly reduced the mean time to detect, enabling proactive interventions before users even noticed.

The bigger lesson for enterprises

If your observability stack feels like a maze of dashboards, it’s time to rethink. More tools don’t mean better monitoring—they mean more complexity.

Observability should work like fraud detection: comprehensive, contextual, and proactive. Without full-stack visibility, you’re not resolving incidents; you're reacting to symptoms.

Observability isn’t about collecting more data—it’s about making better decisions, faster.

If you’re stuck juggling tools and chasing alerts, maybe it’s time to switch from a stack to a platform such as ManageEngine.