What your customers experience from your digital touchpoint can have an adverse impact on customer satisfaction, loyalty, and brand reputation. A seamless and responsive digital touchpoints for business can go a long way in determining your business outcomes.
At ManageEngine, we are committed to helping you achieve business bottom-line by optimizing digital experiences. We feel that our recognition in the inaugural Gartner Magic Quadrant for Digital Experience Monitoring (DEM) validates our dedication to providing industry-leading solutions.
The Gartner® Magic Quadrant™ for Digital Experience Monitoring is targeted for leaders seeking to deliver a seamless digital experience. This comprehensive report provides a deep dive into the DEM market, covering the latest trends and vendor capabilities.
Key digital experience monitoring capabilities that we believe set us apart
With 25+ years of industry experience, 200+ global partners, we help 9000+ IT admins across 180+ countries effortlessly level up their digital experience game every single day. Some key capabilities that our enterprise customers trust us for are:
Proactive user experience monitoring: Our solution provides comprehensive visibility into application performance, infrastructure health, and end-user experience with real-user and synthetic transactions monitoring.
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Real-user monitoring to track critical KPIs, analyzes web transactions, user sessions and errors, by geographies, ISPs, and browsers.
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Synthetic monitoring helps in simulating transactions using scripts from multiple locations to identify slowness by different website components. With a record and playback option, you can analyze the performance of core functionalities and deliver a reliable site for a better end-user experience.
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Combine the benefits of application performance monitoring with user experience insights through APM-RUM and APM-Synthetic integrations. Gain proactive visibility by correlating server-side performance with client-side metrics and synthetic test results, ensuring a seamless user experience.
Advanced application monitoring: Monitor the health, availability, and performance of your cloud-hosted applications—all in one console. Deploy digital experience monitoring to non-web-based interfaces with thick client monitoring.
Internet performance monitoring: Monitor and improve website and internet service health, reduce page load times, track transactions, and proactively identify issues with critical services like DNS, Ping, POP, FTP, and ISP. Implement security measures to protect your website from defacement, blocklist inclusion, and domain expiry.
API monitoring: By tracking real-time API errors and performance metrics, you can proactively identify and resolve issues in both your in-house applications and critical third-party integrations.
AI-assisted incident response: Our solution leverages the in-house NLP agent, Zia to understand shifting patterns of your application’s availability, health and response time. With Zia’s assistance, you can gather actionable insights, get prompt anomaly alerts, and reduce MTTR.
Would you like to take our DEM tool’s support for enhancing your end-users’ journey?
Disclaimer
Gartner, Magic Quadrant for Digital Experience Monitoring. 21 October 2024, Padraig Byme | Matt Crossley | DB Cummings | Martin Caren | Pankaj Prasad
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select those only vendors with the highest ratings or other designation. Gartner research publications consists of opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability of fitness of a particular purpose.
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