Tips for writing customer support emails that work

Seth Godin’s post bits are free created quite a lot of activity inside our team. Following that post I analyzed close to 700 support emails to see whether the quality of support has taken a hit or not. Here are …

OpManager 2 min read Read

OpManager MSP Edition – Top questions so far

Thought i will compile the list of top questions that our early customers have been asking so far.

Quote:
1. Can i monitor devices from multiple-customers with one probe? (Assuming that i have either a VPN connection or the devices

OpManager 1 min read Read

Whats needed to run a successful MSP business?

Affordable software? Right pricing model? Efficient team? Some help from God? Couple of BIG customers? Adopting the right technology? Avoiding age old contracts? Carefully written down SLAs?

May be they are all important; in the sense they help you stay …

OpManager 1 min read Read

Switching from trusted advisors to MSP

For long, SMBs have relied on VARs and System Integrators for technical guidance. In 2005 SMBs spent $200billion on IT and without a doubt these spendings have a greater influence of the VAR/SI. When both the hardware and software vendors …

OpManager 1 min read Read

Remote network management tops managed services list

MSPAlliance does a good job of surveying hundreds of managed service providers and publishing the key insights. Here’s one such report on the type of managed services offered by the MSPs.…

OpManager 1 min read Read

OpManager MSP Edition

Am getting a little excited over the next flavor of OpManager- the remote network monitoring edition catering to MSPs. Been interacting with few of the early evaluators of this product and am amazed by their contributions. They simply attach themselves …

OpManager 1 min read Read

Meet Mark Brody

This is probably the best quote that any software developer can ask for. Had it in my inbox for sometime but couldn’t resist sharing it with you. Thanks Mark.

“Last weekend we zip-lined 1,100 feet across a canyon at Whistler, …

OpManager 1 min read Read

Network monitoring using music?

The Sheridan College Institute of Technology and Advanced Learning has created software that translates network and server activity into music. Meaning, your IT team will listen to a steady flow of music and when they listen a sudden string …

OpManager 1 min read Read

Key to continued reliance…..

One of our long standing, most respected customer sent this feedback.

Quote:
We wanted to manage our network servers proactively. We desired a \”snap-shot\” of each server, with CPU, Memory, disk utilization — opmanager provided this for us. Overall I

OpManager 1 min read Read