Instituto Salvadoreno del Seguro Social (ISSS), an El Salvador based government health care institution, provides medical services such as treatment, insurance, prescription home delivery, etc. The institution has branches in over 114 locations throughout the country, with its IT infrastructure network being very crucial for its business operations. To monitor its business critical IT network, ISSS’ IT team evaluated and chose ManageEngine OpManager.

 ISSS’ IT network 

The IT infrastructure for ISSS is comprised of 150 servers with two data centers, all connected to a hybrid network. Being a distributed network, the IT infrastructure is highly complicated and challenging to manage for the network admin team. Network complications and a lack of efficient oversight regularly impact device availability, negatively impacting performance.

 The solution to for ISSS’ network problems: OpManager

 ISSS’ IT team chose OpManager, the comprehensive network monitoring solution for its IT network. The health care institution started using OpManager to tackle downtime and packet loss, to reduce the time required for troubleshooting, and to improve overall network performance.

Network engineer at ISSS, Juan Carcamo, praises OpManager, noting: “ManageEngine OpManager has made our work in the infrastructure department easier, and we are more efficient in resolving technical issues in communications between main office and branch offices. As a result, we can now provide better services.”

Read the complete case study here.

 About OpManager 

ManageEngine OpManager is a network management platform that helps enterprises, service providers, and SMEs efficiently and cost-effectively manage their data centers and IT infrastructure. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to set up a 24/7 monitoring system within hours of installation. Do-it-yourself add-ons extend the scope of management to include network change and configuration management; IP address management; and monitoring of networks, applications, databases, and virtualization. For more information about OpManager, visit