CIT LAO, a Laos-based civil aviation organization, sees enhanced performance and significant reduction in MTTR using OpManager

Challenges faced by CIT LAO
CIT LAO is comprised of multiple servers with a distributed architecture and has around 120 employees to ensure smooth functioning of its daily operations. But the organization was facing a multitude of challenges, including the time spent on resolving each issue; because the network lacked a proactive alerting and automatic troubleshooting system, the MTTR was always high.
This is why CIT LAO went looking for a reliable network monitoring solution that could alert the desired stakeholders to ensure the issue was resolved before impacting the end user.
The network monitoring solution that helped: OpManager
CIT LAO chose ManageEngine OpManager as its comprehensive network monitoring tool after evaluating the solution and finding that it meets their complex requirements. Thonglin Lisockxay at CIT LAO expressed that the cost, capabilities, and the multi-vendor support are prime reasons his organization chose OpManager as its monitoring solution. OpManager's user-specific dashboards, threshold-based alerting, and performance monitors add extra support to the IT team at CIT LAO in monitoring and managing the uptime of the IT infrastructure.
Read the complete case study here.
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