The Building Company serves the full spectrum of the construction industry including the residential, commercial, and industrial markets. The retail activities of the company are provided through 124 outlets throughout Southern Africa. Operations are located in major centers in South Africa, Namibia, Botswana, and Swaziland, and are managed as either corporate, joint venture, or franchise stores.
In Search of a Suitable Monitoring Solution
The Building Company required a solution that proactively monitored its business-critical network services. The company faced severe network downtime, resulting in a loss of productivity, and poor user satisfaction. It was also taking too much time to troubleshoot network issues. The network admins found it hard to diagnose and resolve issues efficiently. As Fritz, a member of the IT team, stated:
“We had no monitoring system and relied on users to report down devices or network outages. We then would report this to the vendor.”
The OpManager Intervention
Following the easy installation and setup, the company gains real-time metrics of its network performance with ManageEngine OpManager. A key solution that OpManager provides is device availability monitoring. The Building Company also gains critical insights about its network by monitoring key performance metrics such as CPU, memory, and disk utilization.
“We have a holistic view of the network and can monitor everything without vendor assistance. We have reported issues before users are made aware. The product oﬀers great proactive monitoring and high SLA monitoring, which is vital for our business.”
– Fritz, IT team member
The Building Company
The Building Company found an optimal network management solution in OpManager.
The ManageEngine Advantage
Apart from OpManager, The Building Company also uses other ManageEngine IT management solutions, including ServiceDesk Plus for help desk and asset management, ADManager Plus for Active Directory management and reporting, Desktop Central for endpoint management, and Analytics Plus for visualizing and analyzing data.