By now we have seen several reasons for opting a Facility Management System for our workplace…Let’s take a serious dimension to it where we will be addressing the impact in business.
Every organization has its own business drivers, however most organizations will have these objectives in common:
- Increase productivity
- Reduce operational cost run
- Improved customer satisfaction
Each functional group within an organizational structure will have its own objectives in place, designated to play a part in a collective effort to address these key business drivers.
For Facility Managers, their on-going objective is to improve the operational efficiencies of their facility services. Improvements can be made in different ways, including:
- A re-organization
- Implementing process improvements
- Investing in an IT solution – takes care of above two objectives too, resulting in improved operational efficiency
In most cases improvements will come about by addressing a combination of the above. IT solutions clearly play an important part, however it is rarely the sole reason for improvement within FM operations.
IT is an enabler; it will exaggerate both good and bad operational practices. If an organization applies technology to an inefficient operation it is unlikely to see any return on its investment.
However, apply technology to a well-organized operation and the service provided will go from strength to strength, delivering increased productivity, reducing operational costs and increasing customer satisfaction.
Catch you again with more interesting insights…
