Forrester has recognized ManageEngine as a contender in the Enterprise Service Management (ESM) space in its latest Forrester Wave: Enterprise Service Management, Q4 2019 report. The report covered twenty-three criteria and recognized fifteen providers in the ESM space.

Forrester Research, one of the most respected voices in the analyst community, regularly publishes the Forrester Wave report to assist enterprises in vendor selection. It provides detailed and transparent analysis of the most significant providers in emerging areas of the tech market.

Enterprise Service Management for the new age employee

In the age where businesses are driven by customer satisfaction, it comes as no surprise that employees, too, expect more from their in-house service providers like IT, HR, facilities, legal, and other business teams. ServiceDesk Plus’ ESM helps organizations meet these expectations by supporting all lines of a business with service management best practices.

ServiceDesk Plus’ ESM capability helps organizations get started on streamlined service management across the entire enterprise by offering the right technology and automations. The Forrester report stated “ManageEngine would like to speed up ESM adoption,” referring to our rapid start ESM capability that lets organizations establish service desk instances for non-IT teams in under 60 seconds. It lets all verticals of a business take advantage of service automation and standardized workflows, pushing them closer to complete back-office digital transformation.

ManageEngine was also acknowledged for its ease-of-use and innovation strategy in Forrester’s Wave report. For more than two years, our ESM solution has been available on the cloud version of ServiceDesk Plus, helping both IT and non-IT organizations with its simple-to-use, yet powerful functionality. We’ve now recently released the capability on the on-premises version of ServiceDesk Plus as well.

Did you know that ManageEngine also received the best score possible in its commercial price model? You can download the Forrester Wave report here for detailed information on the criteria and scores.

Try out a free, 30-day trial of ServiceDesk Plus, and lead the way in taking service management best practices beyond IT into all areas of your enterprise.

Zephaniah B
Marketing Analyst

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