Service Level Agreement – Hows & Whats ?

Service Level Agreements are fundamental to both providers and recipients of services. They define the terms of engagement – the rules that will govern the relationship of the MSPs & their clients which are formally defined in terms of time.ServiceDesk

ManageEngine 2 min read Read

Fetch & Dispatch tickets from multiple Email Accounts.

The biggest hurdle an Managed Service provider faces every day is  fetching Emails from multiple accounts and routing them to appropriate queue. In fact most of the MSPs have a helpdesk coordinator or an agent whose day to day job …

ManageEngine 2 min read Read

Microsoft buys Opalis ! You don't have to!

 Last month I wrote about CA acquiring NetQos. Today Computer World reports that Microsoft acquires runbook automation vendor Opalis for $60M. Till now Opalis business model has been to sell to large IT organizations with existing investments into HP, …

ManageEngine 1 min read Read

Another standalone IT Management vendor (NetQos) falls ! Sells itself to a Big 4 vendor (CA in this case ! )

 This is one story that keeps repeating again and again ! Standalone Network Performance Management software vendor NetQos, sells itself to CA for about $200 M in cash.(http://www.ca.com/us/press/release.aspx?cid=215047) (like Altiris /Symantec, Opsware/HP, Concord/CA, Scriptlogic/Quest etc.)

It is sad …

ManageEngine 1 min read Read