As technology evolves, it has become incredibly difficult for IT teams to work in the conventional siloed environment. Technologies such as NetDevOps and site reliability engineering (SRE) call for collaborative efforts between various IT teams. This allows them to develop and deploy products much faster, streamline and automate their operations, and proactively detect and rectify issues as they crop up.
However, without collaboration between the various IT teams involved in the product development and deployment life cycle, there would be absolute chaos. No matter how good the insights are, they don’t matter unless acted upon.
OpManager and Jira: The network monitoring and troubleshooting crossover
OpManager is an AI-powered network monitoring solution with advanced discovery, monitoring, visualization, and fault remediation capabilities. It seamlessly integrates with Jira Service Management, a powerful ITSM tool that helps IT admins streamline their operational workflows and ensure high-velocity incident resolution.
This dynamic duo comes in handy for IT admins who must monitor their networks proactively and rectify issues quickly. Let’s consider the following scenario.
Your data center experiences high latency. This affects your end users as well as your internal communications with employees and various stakeholders. And, it is overall a huge bummer. So, here’s how the OpManager – Jira integration helps you handle the situation.
- OpManager monitors the network and alerts your IT admins of latency issues.
- An IT admin uses OpManager’s network path analysis feature to inspect the network path.
- It looks like a couple of critical routers are down. Furthermore, the bandwidth consumption has been way too high.
- OpManager sends an alarm, which is assigned as a ticket to a dedicated technician. The technician identifies the router issue to be due to a recent firmware update.
- They use OpManager’s configuration management module to fix the issue by restoring the routers to their previous configuration.
- They also procure additional bandwidth by getting in touch with your ISP.
- The network speed is now restored, and the corresponding ticket is closed.
An issue that could have taken a lot of work-hours and a mountain of emails between your IT teams is remediated easily with this integration. It streamlines your IT operations by converging your ITSM and ITOM efforts, helping you stay proactive and remediate issues as and when they crop up.
How the integration drives value to your IT management efforts
By integrating OpManager with Jira Service Management, IT admins can:
- Streamline incident management: IT admins can prioritize issues according to their criticality. This helps streamline the incident management process and optimize mean time to repair (MTTR).
- Automate ticketing operations: Once integrated, all the alarms from OpManager will automatically be logged as tickets in the Jira Service Management console. This eliminates the need for manual intervention and helps IT admins ensure that all the alerts are tracked, organized, and addressed.
- Troubleshoot and manage faults effectively: With all the alerts from OpManager logged as tickets in Jira Service Management, IT admins can troubleshoot and manage faults effectively. They can also configure workflow actions to be taken in the event of a mishap, helping them automate preliminary fault remediation measures.
- Unify monitoring and troubleshooting efforts: IT admins will have complete visibility into their network issues, all under a single console. This helps them to better track their issues and update them when needed. They can also customize the ticket status according to their organizational workflows and implement stringent access control.
- Gather actionable insights: The gathered data can be visualized in the form of intuitive reports and dashboards, which can be turned into actionable insights for better decision-making.
By integrating OpManager with Jira Service Management, you’ll enhance your IT operations, monitor your network effectively, and quickly detect and resolve issues, helping you sustain a network that is less prone to disruptions.
Want to know more? You can schedule a personalized demo with one of our product experts to learn more about OpManager’s functionalities. Or, get hands-on experience by downloading a 30-day, free trial.
