Being a network admin of an enterprise network, you know better than anyone how disastrous network downtimes might be. The cost of downtime study conducted by Gartner in 2014 found that network downtime costs $5,600 per minute on an average, but this number can range from $2,300 to $9,000 per minute. With organizations moving towards sophisticated networks built on hybrid infrastructures, network downtimes are becoming more frequent and costly.

Resolving the bottlenecks that cause network downtime is easier said than done. With network management more complex than ever, organizations need proactive measures rather than reactive efforts. Manually monitoring a network for issues as they crop up is no longer sufficient, because it’s easy to lose track of what’s happening in your network. Without a proper integration with an ITSM tool, network admins will be dealing with a mountain of potential issues, unable to determine which are critical.

How integrating an ITSM tool with a network monitoring solution gives your network an edge

A network monitoring solution and an ITSM solution are great standalone tools that can be put to good use when integrated. What does this integration do for network admins?

1. Automatic ticket logging

An enterprise network is associated with a lot of devices and interfaces. Because of the complex nature of networks, bottlenecks can frequently arise and result in network downtime. Manually working on issues without knowing the criticality of the situation is not only a challenge, might even lead to unforeseen outages. By integrating a network monitoring solution with an ITSM tool, network admins can create tickets for potential network issues and prioritize tickets according to the criticality of the situation.

2. Relationship and asset sync

By integrating a network monitoring solution with an ITSM tool, network admins can sync devices as well as the relationships directly to the ITSM tool. This helps with better visualization, helping network admins in impact and root cause analysis. It also helps network admins get a clear picture of their network.

3. Automating monotonous tasks using workflows

Managing an enterprise network that is associated with many events is time-consuming and labor-intensive. By automating these tasks with the help of workflows, time and resources can be better focused on other critical aspects of a network.

Tackling the complexities in network management

The challenges in network management can be tackled by:

  • Keeping tabs on your network and identifying potential network faults with the help of network monitoring software like OpManager.
  • Integrating network monitoring software with an ITSM tool like ServiceDesk Plus for hassle-free fault remediation.

Monitor your on-premises infrastructure with a network monitoring solution

Manually monitoring and managing your on-premises network infrastructure seems impossible, right? With the help of a network monitoring solution like OpManager, you can easily monitor your network infrastructure.

With the help of a network monitoring solution, you can:

  • Discover your network infrastructure along with the devices in it.
  • Monitor your network devices based on the thresholds you set.
  • Visualize your devices to get an overview of your network layout.
  • Improve your capacity planning, resource allocation, and utilization.
  • Gain total visibility on your network infrastructure.

Integrating a network monitoring solution with an ITSM tool

Merely identifying faults does no good without some kind of active response. This is where an ITSM tool like ServiceDesk Plus comes in. By integrating an ITSM tool with a network monitoring solution, you can identify network bottlenecks and quickly notify the corresponding technician for easy remediation. This reduces the chances of experiencing network downtime, thereby reducing network operating costs while maintaining optimal performance of your network.

OpManager and SeviceDesk Plus: The power duo

By integrating ManageEngine OpManager with ServiceDesk Plus, you can monitor your network and escalate issues to the correct technician in case of a potential network issue.

The integration between OpManager and ServiceDesk Plus offers the following out-of-the-box capabilities:

  • Devices in OpManager can be synced with devices in ServiceDesk Plus.
  • Any changes made to devices from OpManager’s end will be reflected in ServiceDesk Plus.
  • Devices from multiple vendors can be easily synced.
  • Apart from devices, even device relationships can be synced from OpManager to ServiceDesk Plus, thereby helping network admins better understand device relationships.
  • Once integrated with OpManager, device summaries can be viewed from the ServiceDesk Plus console itself.
  • Workflows can be created based on predefined conditions that automatically execute an action once said conditions are met.

Managing your on-premises infrastructure with the OpManager-ServiceDesk Plus integration

Network management is a tedious task that is prone to manual errors. With OpManager and ServiceDesk Plus, you can overcome network management hurdles easily. Discover, monitor, and visualize your network with OpManager, and send alerts and notifications with the help of ServiceDesk Plus.

To gain these powerful features yourself, download OpManager and ServiceDesk Plus.

Alagar Vishnu
Content Writer