This post provides an update on how ManageEngine, the enterprise IT management division of Zoho Corporation, is adapting to the outbreak of the coronavirus and how this might impact your interaction with us. We will continue to update this post, as the situation evolves.
Given the increasing global infection rates of the coronavirus (Covid-19), we have changed some of our work policies to first prioritize the safety of our employees, their families, and all our customers and business associates.
Working from Home Policy
As of March 4, Zoho Corporation (and all its divisions) has adopted Work From Home as the default policy for all our offices worldwide as a matter of precaution, although we have had no known cases of infection. Our employees are encouraged to come to our offices, only when absolutely necessary. We will retain this policy until the threat of the virus has passed, or has reduced substantially.
ManageEngine Services to Continue Uninterrupted
At this stage, we do not anticipate any change to ManageEngine services in any geographic region. Customers should expect to receive the same level of services as before. Should there be any changes due to unforeseen circumstances, please check back on this post for an update.
Customer Support to Continue Uninterrupted
Our customer support teams have been set up to address and resolve customer issues, working remotely. We had been planning this for a few weeks prior and expect things to work reasonably well. All our customer staff are still serving customers, but from home. Over time, some customers may see some degradation in customer support and this could be due to slower connections, or ISP home broadband services that may start to choke as more and more businesses around the globe start to work from home. All your usual channels to reach us — phone, web, and chat — will remain open.
ManageEngine User Conferences Postponed, Others being Monitored
ManageEngine UserConf, our biggest annual customer event, which were scheduled for March 2-3 in London, March 23-24 in Sydney, March 26-27 in Melbourne and May 5-6 in San Diego have been postponed.
If you have purchased a ticket for any of the above events, we will refund your entire purchase. Please reach out to [userconf at manageengine.com] for any assistance.
No decision has yet been made on other ManageEngine events, as we continue to monitor the virus outbreak closely, and will evaluate these decisions on a case to case basis and update you quickly, keeping the best interest of our customers, employees and partners in mind.
We hope this virus will be contained soon and that life resumes normally for all of us. As always, we thank you all for your business with ManageEngine and will do everything we can to ensure that your business can continue to operate with minimal disruption. Please stay safe and we wish you and your families the best.