Often, organizations use ROI calculators to determine the return on investment for using its software. However, the soft benefits—metrics that add value but can’t be measured—cannot be quantified through an ROI calculator, and including them will yield inaccurate results. Many ROI calculators fail to provide the right insights. More often than not:

1) The ROI calculator is pre-populated with assessed values that can’t be customized.

2) The investment cost used is usually the solution’s base price.

3) The soft benefits are quantified as returns.

1) The ROI calculator is pre-populated with assessed values that can’t be customized

Many times, software vendors offer ROI calculators that have populated values. Although they may have based these values on credible statistics, these statistics may not necessarily apply to every organization. For instance, a company with 1,000 employees may spend more on its IT help team than a company with just 150 employees.

There’s nothing wrong with providing generic stats as guidance, but users need the option to use their own values for fields on organization data. Not only does this ensure closer calculations, but it also portrays the confidence the vendor has in its product.

2) The investment cost used is usually the solution’s base price

Many ROI calculators use the solution’s base price as the cost of investment. However, we all know that, in most cases, this isn’t the true cost. Often, specific functions are only available in premium packages, which means the ROI is based on the wrong price. Unless specific functionalities are mapped correctly to their investment cost, the exact ROI can’t be determined. A good ROI calculator would have the solution’s right price attached as an investment cost and not just the base price.

3) The soft benefits are quantified as returns

To compensate for a software solution’s high price, vendors often create ROI calculators that quantify soft benefits as returns. These benefits are catchy and are usually termed as “man-hours saved,” “productivity saved,” and “improvement in efficiency.” Yes, these factors are valuable, but putting a price tag on them exaggerates the value proposition offered by the solution.

What sets ADSelfService Plus’ ROI calculator apart?

ADSelfService Plus’ ROI calculator does not depend heavily on statistics and uses dynamic pricing that depends on the number of users. Soft benefits are not taken into account.

You can use our ROI calculator to figure out how much money your organization can save by implementing self-service password reset and account unlock through ADSelfService Plus. Unlike most other ROI calculators, our calculator lets you:

  • Enter the exact number of employees in your organization.

  • Enter the average number of calls an employee makes to the help desk annually.

  • Choose the percentage of password-related calls to the help desk annually.

  • Enter the cost of each help desk call.

Our calculator computes how much money you can save by using ADSelfService Plus based on the values you enter and even considers the subscription cost of ADSelfService Plus dynamically based on our licensing model.

Curious to find out how much money ADSelfService Plus can save for your organization? Get started with our ROI calculator.

Thejas Sridhar
Product Consultant

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