Every IT help desk is burdened with password-related requests, which are especially tough on IT administrators who cater to a large number of end users, like the IT team at Kadant—a global supplier of high-value, critical components and engineering systems based in Massachusetts.
For Kadant’s IT team, employees having separate credentials for Active Directory and Salesforce was a major part of the issue. They were facing password-related help desk calls for both Active Directory and Salesforce credentials, which only added to their workload.
“With over 500 employees using Salesforce, and the count expected to increase up to 1,500, we were looking for a solution that would help us synchronize users’ Active Directory password with Salesforce” said David Leland, IT Salesforce manager at Kadant.
Apart from having password-related problems, IT administrators at Kadant were also concerned about security. They were able to force users to change their Active Directory passwords on a regular basis but were finding it difficult to mandate the same change with Salesforce accounts.
“Users had to remember two different passwords and we had no easy way to [force] users to change their Salesforce password on a regular basis,” said David.
ADSelfService Plus proved to be the one-stop solution that they were looking for. With simple configurations, self-service policies, and added single sign-on features, all at a price that wouldn’t break the bank, David and his team hit the bullseye. Shortly after deploying ADSelfService Plus, the number of password-related calls to Kadant’s IT help desk dropped significantly.
Visit the hyperlink to obtain the full case study on how ADSelfService Plus’ password synchronization between Active Directory and Salesforce helped David and his team overcome their password hassles.
