Every organization has its own password complexity requirements needed to ensure optimum security. Password complexity requirements force users to create strong, complex passwords that are often difficult to remember. This can lead to users calling the help desk to reset passwords, which only decreases productivity across the organization. The best way to tackle this issue is to have a self-service password reset solution that lets end users reset their own passwords.
Drawbacks of password complexity requirements
For many organizations, about a third of their help desk queries are related to password resets and account lockouts. Given the amount of work help desk personnel already have on their plates, answering user calls and resetting passwords can quickly become monotonous. Not to mention, it isn’t very cost-effective. Organizations can resolve this issue by offering users a secure and reliable self-service password reset management solution.
How a password reset solution works
A self-service password reset solution allows users to reset their own passwords, typically from any system within an Active Directory environment. Of course, any method that allows users to reset their own passwords should provide multi-factor authentication. Only after users authenticate themselves will they be able to proceed with resetting their passwords.
How ADSelfService Plus acts as rescue boat for password resets
ADSelfService Plus is a secure, browser-based solution that allows users to reset their passwords or unlock their accounts by themselves. The self-service user interface displays the policy rules that the new password must meet.
Figure 1 below shows the password page where domain users are given the option to reset their own password. They must ensure that the password they set meets all of their organization’s complexity requirements.
Figure 1. ADSelfService Plus password reset from desktop
Although reduced calls may seem like the biggest benefit for the help desk when self-service is enabled, end users are motivated by factors that directly affect their daily lives. Showing users how self-service password reset benefits them goes a long way in increasing user adoption. Read up on ADSelfService Plus, the complete self-service password management tool, and start your free, 30-day trial today.
