Welcome to the next installment of our Building a better help desk blog series. This time we will be discussing how to improve your permission management. Data security is of utmost importance in every organization. Since security breaches can have a crippling effect on the operation as well as credibility of organizations, enterprises need to pay great attention to securing their resources. But help desk technicians are often reeling under a deluge of AD management activities, making it difficult for them to be 100 percent vigilant at all times and ensure that only the right people have access to resources.
So how can you ensure the safety of all those financial reports, confidential customer documents, bank statements, and so on? How do you restrict access to these documents to only a few authorized people? Well dear help desk, it’s actually all very simple.
Easy, safe, and time-restricted file sharing
Sharing files over the usual channels like email or USB drives can result in security issues; that’s why permission-based shared folders are the norm today in most companies. It is primarily the responsibility of managers, or more specifically, the folder owners, to ensure that files don’t fall in the hands of unauthorized people within or outside the organization.
Now using ADManager Plus’ workflow module, folder owners can easily create workflow requests to share folders and the files they contain in a secure manner. Folder owners can also provide permissions that range from full control of the folder to simply listing the folder’s contents. ADManager Plus also offers time-restricted folder sharing, eliminating the need to revisit the permission settings to extend or rollback the sharing of resources.
And all that help desk technicians have to do now is approve folder sharing requests from managers or folder owners while sipping a hot cup of coffee.
Seems easy, right? Well there’s more.
Simple and secure resource access
Another important aspect of security is authorized access to resources. For example, access to audit reports should be restricted to the audit team, whereas only the customer relations team should be able to access customer documents. Who has what access plays a very important role in upholding the security of these resources. Again, various department managers are responsible for deciding whether someone is qualified to access their resources. Using ADManager Plus, managers can simply raise requests to add authorized people or remove no-longer authorized people from their groups, ensuring that only trusted people have access to important documents.
This frees the help desk from the burden of checking whether the person to be granted access is authorized or not. All that the help desk technicians will have to do now is approve these requests from managers while taking another sip of coffee.
Get unlimited licenses for requesters—and deeper insights into permission management in ADManager Plus—here. The next installment will cover how to simplify vendor contact management in Active Directory through business workflow.
