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Latest Stories

ServiceDesk Plus | June 6, 2014

How Blessing Hospital Replaced FrontRange Heat with ServiceDesk Plus - Customer talk

Unlike the past, these days, customers are better equipped to evaluate products. They base their opinions on how they experienced the product at...

How to Find Active Directory Accounts with Expiring Passwords

ADManager Plus | June 5, 2014

How to Find Active Directory Accounts with Expiring Passwords

Every organization has one or more user accounts —  used for services, applications, development, kiosks, or...

Passwords, King of Authentication: Long Live the King!

Password Manager Pro | June 4, 2014

Passwords, King of Authentication: Long Live the King!

This post is a reproduction of an article I wrote that was originally published in Business Computing World. ...

Industry Outlook: Data Center Documentation

RackBuilder Plus | June 3, 2014

Industry Outlook: Data Center Documentation

This article was originally published in the Data Center Journal. This week, Industry Outlook asks Bharani...

Featured

ServiceDesk Plus

[Watch now] Supercharging ITSM with ITOM integration

ServiceDesk Plus

[Free e-book] ITSM doesn’t have to be a struggle—simplify it with ITOM integration

CloudSpend

AWS Lambda’s INIT billing update: What’s changing and why it matters for your cloud costs

ITOM-ITSM integration webinar

ServiceDesk Plus

[Webinar] ITOM and ITSM: A unified approach to incident, asset, and change management

General

Top tips: Keep AI chatbots out of your business!

Towards a Leaner IT: 7 Simple Ways to Reduce “Cost per Ticket”

ServiceDesk Plus | June 2, 2014

Towards a Leaner IT: 7 Simple Ways to Reduce “Cost per Ticket”

Recently, John, an​ IT help desk manager, has been noticing a steep increase in IT...

ADAudit Plus | May 31, 2014

Automating Privileged Group Modifications in Active Directory

Every single  administrator and auditor I know is concerned about privileged groups in...

Tips to consolidate your data center, IT Management for SMBs, the impact of the Internet of Things, and more

General | May 30, 2014

Tips to consolidate your data center, IT Management for SMBs, the impact of the Internet of Things, and more

Is the password on its way out? V. Balasubramanian, marketing manager at ManageEngine...

The DNA Of The Service Desk - From Customers To Strategy

ServiceDesk Plus | May 29, 2014

The DNA Of The Service Desk - From Customers To Strategy

Why MSPs Should Take Extra Care in Managing Client Passwords

Password Manager Pro | May 28, 2014

Why MSPs Should Take Extra Care in Managing Client Passwords

Passwords on spreadsheets put client networks at risk, along with Managed IT service...

Will the Real SaaS IT Help Desk Leader Please Stand Up?

ServiceDesk Plus | May 27, 2014

Will the Real SaaS IT Help Desk Leader Please Stand Up?

Not everyone can be a leader In real life, the legacy you leave behind is the life...

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Featured

ServiceDesk Plus

[Watch now] Supercharging ITSM with ITOM integration

ServiceDesk Plus

[Free e-book] ITSM doesn’t have to be a struggle—simplify it with ITOM integration

CloudSpend

AWS Lambda’s INIT billing update: What’s changing and why it matters for your cloud costs

ITOM-ITSM integration webinar

ServiceDesk Plus

[Webinar] ITOM and ITSM: A unified approach to incident, asset, and change management

General

Top tips: Keep AI chatbots out of your business!