IT admins face pressure from all sides. Besides tracking and securing data across devices, they must also manage a changing inventory of physical and digital...
self service portal
Why a software self-service portal is a must
Imagine you’re in an airport and going through security. Why do you have to go through such rigorous checks? These security checks protect the passengers...
9 ways to convince users to adopt your self-service portal
Today’s IT environment is changing rapidly and so are your customers. They are increasingly demanding and are looking for instant resolution of their tickets as...
[Help Desk Tips & Tricks] Let Priority of the business define your workflow & not your requesters
Don’t let your End users Define Priority When an end user sends a request, he always expects it to be considered as High priority. Even...
Making users access Self Service Portal is as important as building the portal.
Self-Service Portal enables the users to log their tickets, track the progress of their existing tickets and search articles/solutions from the Knowledge Base, without even...