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ServiceDesk Plus | August 18, 2017[Free webinar] ITSM metrics vs ITSM analytics: What it takes to connect the dots in your IT support Lost business hours, change success rate, first call resolution rate, and SLA compliance...
ServiceDesk Plus | January 21, 2015Four Overlooked But Highly Valuable Help Desk Questions Sherlock Holmes has a unique power – the power of deduction. It doesn't mean he is an...
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