ServiceDesk Plus | August 18, 2017[Free webinar] ITSM metrics vs ITSM analytics: What it takes to connect the dots in your IT support Lost business hours, change success rate, first call resolution rate, and SLA compliance...
![[Free webinar] ITSM metrics vs ITSM analytics: What it takes to connect the dots in your IT support](https://blogscdn.manageengine.com/wp-content/uploads/2017/08/itsm_analytics_Social_media_image_1.jpg)