We take great pleasure in announcing the General Availability of ServiceDesk Plus On-Demand, a SaaS based IT help desk and asset management application. This release is particularly sweet as this is the first offering to enter GA from ManageEngine’s suite of SaaS based applications – ManageEngine On-Demand.
ServiceDesk Plus On-Demand is the cloud version of ManageEngine’s flagship product and trusted on-premise Service Desk software, ServiceDesk Plus.
While ServiceDesk Plus On-Demand is designed for small and mid-size businesses, as well as mid-size enterprises, the application contains an array of high-powered capabilities such as Problem, Change and Incident Management. This helps reduce the complexity of workflows in production, making it easier for IT administrators to run effective helpdesk operations.
Furthermore, ServiceDesk Plus On-Demand is unique, as it can also integrate Asset Management, Purchase Management and Contracts Management capabilities, communicating data collected by a small-footprint software probe back to the ServiceDesk Plus On-Demand application through a secure channel.
Hosted in tier-III data centers, ServiceDesk Plus On-Demand offers a high level of security for customer data.
ServiceDesk Plus On-Demand features include a self-service portal for technicians to identify solutions quickly, a knowledge base containing a repository of proven fixes, auto-routing of requests, email status updates, service level agreement management, multi-site support, enhanced reporting capabilities,an Asset Management module with Purchase and Contracts Management and more.
To know more about the application: http://ondemand.manageengine.com/service-desk/index.html
To view an online demo of the application clicking this link: http://ondemand.manageengine.com/service-desk/service-desk-demo.html
Signing up to ServiceDesk Plus On-Demand is quick and simple. Sign up now!
