5 Reasons Your Help Desk Should Get in the SaaS Lane

Forrester recently announced the results of their third annual ITSM survey at Fusion 2013, a conference for IT Service Management professionals.  Summing up the experience there in a recent blog post , Forrester revealed that survey results showed that …

OnDemand 2 min read Read

Different Kinds of Help Desk Callers – Helpdesk Humour

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<img src=”http://www.manageengine.com/products/service-desk/images/helpdesk-infographics.jpg” alt=”Different kinds of Help Desk Callers” /><p><em>Image originally posted on <a href=”http://www.manageengine.com/products/service-desk/helpdesk-infographics.html”>Help Desk Infographics, ManageEngine ServiceDesk Plus</a></em></p>

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Arvind Parthiban…

AssetExplorer , General , ITIL , ManageEngine , OnDemand , ServiceDesk Plus , ServiceDesk Plus MSP , SupportCenter Plus 1 min read Read

Public Response to Thycotic’s Claims Against Password Manager Pro

Thycotic Software’s Secret Server (“TSS”) is a competitor to ManageEngine’s Password Manager Pro.  We have learned of a document circulated by Thycotic purporting to compare TSS and PMP.  Although it is not uncommon for prospective customers to ask for a

OnDemand 2 min read Read

Active Directory Integration with ServiceDesk Plus On-Demand


ServiceDesk Plus On-Demand and Active Directory say ‘ I do’

 You can now integrate ServiceDesk Plus On-Demand with your Active Directory for importing user information. Users

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ServiceDesk Plus On-Demand is Generally Available Now!

We take great pleasure in announcing the General Availability of ServiceDesk Plus On-Demand, a SaaS based IT help desk and asset management application.  This release is particularly sweet as this is the first offering to enter GA from

OnDemand 2 min read Read

ServiceDesk Plus On-Demand chosen as a Finalist in "Best of Interop" 2010

Things have started off with a bang for ServiceDesk Plus On-Demand, ManageEngine On-Demand’s SaaS based, IT help desk and asset management service.It has been chosen as a “Best of Interop” 2010 finalist in the cloud computing category! Well, i guess

OnDemand 1 min read Read

And now it is IBM Tivoli Live ! But, does IBM understand the mid-market expectations ?

Michael Coté of RedMonk provides a good analysis of IBM Tivoli Live, an on-demand IT management system, launched last week. Apparently, IBM wants to target and serve the ‘smallish and the mid-market’ with this offering, adopting SaaS as the …

OnDemand 2 min read Read

Healthcare Industry- Meeting Demands through Effective Networking

How long have you had to wait to get an appointment with your doctor? A day? A couple of days? A week?

The demand for healthcare services is growing at a spiraling pace and  in order to capitalize on the …

OnDemand 2 min read Read

Remote Network Monitoring Adding Value for MSPs

The term “managed services” has become widely used as more companies and small and medium sized businesses are looking at IT outsourcing for more efficient network management and operations. MSPs have played a key role in helping businesses succeed by

OnDemand 1 min read Read