ManageEngine Log360 launches Zia Insights, its first AI-powered contextual analytics for modern SOCs
Security operations centers (SOCs) have been drowning in a sea of alerts, raw logs, and siloed data for quite sometime now. A study by Morning Consult and IBM showed that 63% of alerts handled by SOCs daily are false positives or low priority, and analysts spend one-third of their day investigating these alerts. Yet, the information needed to detect, investigate, and respond to threats is often already present, just fragmented and buried. This is where AI steps in to rewrite the rules of engagement.
For years, SIEMs have been the central nervous system of enterprise security. But as threats grow in sophistication, and as IT environments become more distributed and complex, traditional SIEMs need a transformational upgrade. The answer isn't just more data or more dashboards. It's intelligence—contextual, actionable, and fast.
Meet Zia Insights: AI that works like an analyst, not just a tool
We’re introducing Zia Insights in Log360, a generative AI-powered assistant that brings together the speed of large language models, the structure of threat frameworks like MITRE ATT&CK®, and the simplicity of plain-language summaries.
Built on Azure OpenAI with a bring your own key (BYOK) model, Zia Insights is designed from the ground up for secure, enterprise-grade AI analytics. It lives within the Log360 platform and brings intelligence directly into the modules where analysts work on a day-to-day basis, through alerts, incidents, and searching through logs.
Delve into Zia Insights for a deeper look at contextual analysis.
Why SOCs need AI: Time is the new attack surface
SOC teams handle hundreds, sometimes thousands, of alerts daily. On average, each alert can take 10 to 60 minutes to investigate, depending on its complexity and the need for cross-referencing other data sources. A large portion of these alerts turn out to be false positives, resulting in hours of wasted analyst time. This not only increases the mean time to investigate (MTTI) but also leads to burnout and missed critical incidents.
AI-powered analysis like those from Zia Insights are designed to solve this exact pain point. By rapidly summarizing alerts and highlighting relevant context, such as related IP addresses, involved users, known adversarial patterns, and likely intent, Zia Insights minimizes guesswork. Analysts can make faster, more confident decisions and shift focus from sifting through noise to stopping real threats.
From noise to narrative: Making sense of security data in seconds
On average, SOC teams receive 4,484 alerts daily and spend nearly three hours a day manually triaging them; a process that’s both time-consuming and error-prone. That’s where Zia Insights comes in, taking over the heavy lifting of piecing together alerts, logs, and timelines, so your analysts can focus on what matters. Available in the cloud version of Log360, Zia Insights stitches together the who, what, when, and how of security events and generates:
Contextual summaries of logs and alerts: Instantly generates human-readable summaries of logs, alerts, events, and incidents, enabling faster understanding and triage without sifting through raw data.
Entity and actor attribution: Automatically identifies and highlights the users, systems, and IPs involved in an incident to streamline investigation and focus response.
Visual timelines of attack sequences: Automatically reconstructs the sequence of events in a chronological timeline, helping analysts understand how threats unfolded across logs, alerts, and incidents for faster root cause analysis.
Mapping to MITRE ATT&CK techniques: Correlates events and behaviors with MITRE ATT&CK tactics and techniques to provide threat context and align response with known adversary methods.
Remediation steps tailored to the specific incident: Recommends next-step actions based on the log type; whether it's troubleshooting guidance for errors or mitigation steps for detected threats.
Whether you're triaging a flood of alerts or conducting a deep-dive investigation, Zia speeds up the process, improves consistency, and reduces analyst fatigue.
Interested in exploring ManageEngine's AI-driven SIEM solution? Sign-up to the free trial of Log360 Cloud now.
The future is contextual
Most SOCs still rely heavily on human effort for correlation and triage. But the rise of AI-based adversaries, polymorphic malware, and AI-as-a-service on the dark web means that security teams must match automation with automation.
Zia Insights helps close that gap by acting as a first-line virtual analyst. It reduces the mean time to detect (MTTD) and mean time to respond (MTTR), enables junior analysts to operate at a higher level, and gives senior analysts the context they need without manual grunt work.