Forrester TEI study quantifies the real impact of ManageEngine Endpoint Central
A decade ago, endpoint management meant managing desktops in a single office. Today, IT teams are responsible for managing an ecosystem of desktops, laptops, mobile devices, tablets, IoTs, POS systems and more–spread across cities, countries and time zones.
It is not the number or variety of devices that is challenging–it is the complexity of managing and securing them all. And it's not because IT teams lack necessary tools; it is because they are drowning in them. One tool for patching, another for inventory; mobile device management is a separate silo and remote support on a different console, and the result? Fragmentation, complexity, and inefficiency.
ManageEngine Endpoint Central addresses this problem. It gives IT teams unified visibility and control over every endpoint, regardless of the device type or location. Over the years, it has helped customers consolidate disconnected tools, reduce manual effort, boost productivity, and most importantly, save millions.
But don't just take our word for it!
To measure the real business impact of Endpoint Central, we commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to evaluate the benefits that organizations can achieve using Endpoint Central.
The study found that organizations using Endpoint Central achieved a 442% return on investment (ROI) and generated $4.5 million in total benefits over three years, resulting in a net present value (NPV) of $3.7 million and a payback period of less than six months.
About the Forrester TEI study
The Total Economic Impact™ (TEI) study by Forrester Consulting, commissioned by ManageEngine, is based on in-depth interviews with customers and a detailed financial model built around a composite global organization using Endpoint Central as its unified endpoint management and security (UEMS) solution. The study evaluates the cost savings, productivity gains, and operational efficiencies enterprises achieve, highlighting the tangible business outcomes enabled by Endpoint Central.
What the numbers really say about Endpoint Central
While ROI is a key outcome, Endpoint Central’s broader business impact is evident in the significant gains realized across productivity, cost, and performance:
95% time savings due to automated patching: By automating patch deployment across endpoints, the IT teams can reduce manual efforts by up to 95% which resulted in $913,000 in productivity gains over three years for an organization.
Self-service and remote support: Endpoint Central empowers employees to reset passwords and handle routine IT requests through the self-service portal, while remote troubleshooting accelerates issue resolution and improves end-user efficiency.
Automated analytics and reporting: Manual report generation is eliminated through built-in analytics and automated reporting workflows, freeing up IT resources.
Streamlined endpoint provisioning and configuration: With an extensive software catalogue and integrated policy enforcement, onboarding and configuring endpoints is faster and seamless.
Improved inventory and asset management: Real-time visibility and control over hardware and software assets enables organizations to efficiently reclaim unused licenses.
Decomission legacy tools: Organizations saved over $1 million over three years by replacing multiple legacy tools with Endpoint Central’s UEMS platform.
Beyond the numbers
While the study highlights millions of dollars in quantifiable savings, it also highlighted several strategic and operational advantages that deliver high-impact value to enterprises using Endpoint Central.
Endpoint Central helps organizations proactively reduce risks and enables continuous device compliance with features such as proactive vulnerability scanning, automated remediation, application and device control, malware protection, and real-time alerts. Enterprises reported improved endpoint resilience, fewer security incidents, and even lower cyber insurance costs.
Endpoint Central enhances employee experience for both IT and business users through non-intrusive troubleshooting with minimal disruption and faster resolution times.
Organizations can maintain global visibility, control and security across a decentralized workforce with our secure and seamless device management regardless of the location.
ManageEngine's proactive support helps facilitate seamless interaction with the organization's IT teams.
Why this matters for Enterprises
Today, IT complexity is growing faster than the IT budget, and IT teams are constantly asked to do more with less, including managing rising device diversity, mitigating growing cybersecurity risks, and support hybrid workforces–all while reducing costs and complexity.
This is where Endpoint Central stands out!
Endpoint Central helps enterprises consolidate siloed tools, automate routine tasks, and provide visibility and control across devices and users globally–all while delivering 442% ROI and payback in under six months. The TEI study validates what many of our customers already experience.
“Our compliance rate for devices went from 70% to more than 95% after using Endpoint Central. Devices are much more stable and easier to manage. We were even able to save cyber insurance costs due to this improved security posture,” said the IT director of a software services firm.
For organizations looking to future-proof their IT infrastructure, streamline operations, and deliver measurable value, Endpoint Central isn’t just a UEMS solution—it’s a strategic investment.
Get the full Forrester TEI study
Download the full study to explore:
A detailed ROI breakdown
Real-world case studies and customer insights from global enterprises
Actionable takeaways for IT leaders
Discover the full financial impact of ManageEngine Endpoint Central—Download the study now.
About Endpoint Central
ManageEngine Endpoint Central is a comprehensive, powerful unified endpoint management and security (UEMS) solution that helps you manage and secure your modern digital workplace across diverse device types and OSs through a unified console and agent.
This solution supports the end-to-end life cycle management of devices and complements it with its powerful security capabilities. Endpoint Central automates the complete endpoint management life cycle from start to finish. It ensures robust remote troubleshooting, self-service capabilities, and its proactive analytics help reduce downtime and improve the overall end-user experience.
Discover how Endpoint Central empowers you to stay ahead in the ever-evolving digital landscape. Stay tuned for exciting updates!