Three years back, Jack Dorsey drew a prototype for short communication service in his flip-pad when he was working for Odeo, a podcasting company. I...
Multi Tenancy – A Smarter way of your Contacts and Accounts Management
With SupportCenter Plus 7.5 Professional Edition, the support server can now offer Multi-Tenancy through Business Units. This means that multiple SupportCenter Plus installations can...
Enrich Customer Support Experience thorugh our SLA rules
Today’s customer support environment puts your company under greater pressure to reduce operational costs and offer business value by your support, your support process needs...
TMCnet talks about SupportCenter Plus
TMCnet identified the release of SupportCenter Plus‘ latest version. Now, TMCnet, talks about SupportCenter Plus’ salient making… David Sims – a contributing editor for TMCnet has...
Discussion Forums for Customer Support
Dear Readers, I am happy to share with you the two new initiatives to offer all Customer Support Management Professionals couple of web platforms to...
Support Like Never Before…
I never wanted to write the clichéd quote on change again “Change is the only constant” but somehow I didn’t get a better one for...
You are welcome to evaluate us!!
Its undoubtedly challenging to select the right vendor for any software needed at work and its no different task in selecting a customer support software....
Why Computer Telephony is important in Customer Support?
Calling 26444444….(Local Yellowpages) Tring… Tring..Tring.. Hi Mr.Sylvian, What can I do for you? Boom…I was surprised to hear my name on the other side and...
A Change, Few Discussions & Merry Christmas
The Change As our ManageEngine Brand is leaping ahead in the IT Management space, the ManageEngine team has taken a decision to change their support...