John, the IT help desk manager, has been facing several productivity issues, including longer resolution times, and tickets have been piling up as a result. John thinks implementing an effective knowledge base might improve his team’s...
World Cup Soccer Meets World-Class Help Desk!
Soccer stirs the passions of fans throughout the world. And with the opening match of the 2014 FIFA World Cup Brazil just hours away, people...
How ServiceDesk Plus Helps S&K Technologies Manage Its Distributed IT Infrastructure – Customer Talk
Managing a globally distributed IT infrastructure could be a difficult task, if not for ServiceDesk Plus. Now, one our customers, S&K Technologies, offers a video testimonial on...
How Blessing Hospital Replaced FrontRange Heat with ServiceDesk Plus – Customer talk
Unlike the past, these days, customers are better equipped to evaluate products. They base their opinions on how they experienced the product at different points...
Towards a Leaner IT: 7 Simple Ways to Reduce “Cost per Ticket”
Recently, John, an IT help desk manager, has been noticing a steep increase in IT expenses and, needless to say, is under tremendous pressure to bring them down. All that his team...
Will the Real SaaS IT Help Desk Leader Please Stand Up?
Not everyone can be a leader In real life, the legacy you leave behind is the life you’ve led. As leaders in the ITSM...
The Selfie Impulse
This year’s Service Desk and IT Support show (SITS ’14) was a little more special to us than the previous years’ shows. Our “Rise of...
SITS witnessed such thing as a free lunch!
Note: This blog has been updated on December 8th, 2017, with additional information on the free edition of ServiceDesk Plus. For the updates, click here....